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- Tasks: Lead a team to deliver high-quality housing management and support services.
- Company: Values-driven housing organisation dedicated to supporting older people and individuals with disabilities.
- Benefits: Competitive salary, flexible hours, and the chance to make a real difference.
- Other info: Join a small, agile team where your impact will be visible and valued.
- Why this job: Shape services that genuinely improve people's lives in your community.
- Qualifications: 3+ years in social housing and strong leadership skills required.
Location: Birmingham (Head Office with travel across the city)
Salary: £35,786 – £37,786 (depending on experience)
Hours: 35 hours per week (flexibility required)
Contract: Permanent
About the Role
We’re working with a values-driven housing organisation in Birmingham that is dedicated to supporting older people and individuals with disabilities to live independently and with dignity. They are now looking for a Housing Team Leader to guide a small team delivering high-quality housing management and support services across a range of independent living, supported housing, and almshouse schemes. This is a hands-on leadership role where you’ll balance operational delivery with team development, ensuring residents receive a safe, compliant, and person-centred service.
What You’ll Be Doing
- Leadership & Team Development: Motivating and supporting your team through coaching, one-to-ones, and performance management
- Service Delivery: Overseeing housing management, tenancy sustainment, and support services for residents aged 55+
- Compliance & Quality: Ensuring all services meet housing legislation, regulatory standards, and internal policies
- Income Management: Driving effective rent collection and arrears management, including legal enforcement where necessary
- Resident Support & Safeguarding: Promoting independence while identifying and responding to safeguarding concerns
- Anti-Social Behaviour & Complaints: Leading on complex cases, ensuring fair and effective resolutions
- Partnership Working: Building strong relationships with local authorities, health services, and community organisations
- Community Engagement: Supporting initiatives that enhance residents’ wellbeing and involvement
You’ll also deputise for senior management when required and contribute to service improvement and strategic development.
About You
We’re looking for someone who combines strong housing knowledge with people-focused leadership. You’ll bring:
- At least 3 years’ experience in social housing, ideally including work with vulnerable residents
- Experience supervising or supporting others in a senior capacity
- Strong knowledge of housing legislation, compliance, and welfare benefits
- Confidence managing complex situations such as arrears, ASB, and safeguarding
- Excellent organisational and IT skills
You’ll also need:
- A relevant qualification (or willingness to work towards CIH Level 4)
- A full UK driving licence and access to a vehicle
What Sets You Apart
You’ll thrive in this role if you are:
- Trustworthy and accountable – you take ownership and lead by example
- Empathetic but assertive – able to balance resident needs with regulatory requirements
- Collaborative and curious – always looking for ways to improve services and outcomes
Why Apply?
This is a great opportunity to join a small, agile organisation where your impact will be visible and valued. You’ll play a key role in shaping services that genuinely improve people’s lives.
Housing Team Leader in Birmingham employer: Karter Thomas Ltd
Contact Detail:
Karter Thomas Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Team Leader in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with older people or individuals with disabilities. Attend local events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the organisation's values and services. Be ready to discuss how your experience aligns with their mission of supporting independent living. Show them you’re not just looking for any job, but that you genuinely care about making a difference.
✨Tip Number 3
Practice your leadership skills in mock interviews. Think about scenarios where you've motivated a team or handled complex situations like arrears or safeguarding. This will help you articulate your experience confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Housing Team Leader in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in social housing and leadership. We want to see how your skills align with the role of Housing Team Leader, so don’t hold back on showcasing your relevant achievements!
Showcase Your People Skills: Since this role is all about guiding a team and supporting residents, let us know about your experience in motivating others and handling complex situations. Share specific examples that demonstrate your empathy and assertiveness.
Highlight Compliance Knowledge: We’re keen on candidates who understand housing legislation and compliance. Make sure to mention any relevant qualifications or experiences that show you’re up to date with the latest regulations and best practices in housing management.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to make a difference in people’s lives.
How to prepare for a job interview at Karter Thomas Ltd
✨Know Your Stuff
Make sure you brush up on your housing knowledge, especially around legislation and compliance. Familiarise yourself with the specific challenges faced by older residents and those with disabilities, as this will show your understanding of the role's requirements.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated others or handled complex situations like anti-social behaviour or safeguarding concerns. This will demonstrate your capability to lead effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to housing management. Practice how you would handle issues like rent arrears or resident complaints. This will help you articulate your problem-solving skills and approach to service delivery.
✨Engage with the Community Focus
Research the organisation’s community engagement initiatives and be prepared to discuss how you can contribute. Showing your enthusiasm for enhancing residents' wellbeing will resonate well with the interviewers and highlight your alignment with their values.