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- Tasks: Manage and resolve customer complaints while improving housing services.
- Company: A leading customer-focused housing organisation in Portsmouth.
- Benefits: Competitive pay rate of £20 - £25 per hour with flexible working options.
- Why this job: Make a difference by helping customers and enhancing their housing experience.
- Qualifications: Experience in customer service or complaints handling, plus strong communication skills.
- Other info: Short-term role with potential for valuable experience in the housing sector.
The predicted salary is between 20 - 25 £ per hour.
A large, customer-focused housing organisation seeks a Housing Complaints Officer in Portsmouth for a 1 - 2 month role. The ideal candidate will manage customer complaints, ensuring they are addressed promptly and fairly.
You will be responsible for investigating cases and communicating effectively with customers while identifying trends that can help improve services.
A background in customer service or complaints handling is preferred, alongside strong communication and IT skills.
Pay rate is between £20 - £25 per hour through an umbrella scheme.
Housing Complaints Resolution Specialist in Portsmouth employer: Karter Thomas Limited
Contact Detail:
Karter Thomas Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Complaints Resolution Specialist in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in complaints resolution. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer complaints and resolution strategies. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills! During interviews, be ready to share examples of how you've effectively handled complaints in the past. This will demonstrate your ability to manage customer expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Complaints Resolution Specialist in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and complaints handling. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about resolving complaints and how you can contribute to improving services. Keep it concise but impactful!
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your ability to convey information clearly. We love seeing examples of how you've successfully communicated with customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board quickly!
How to prepare for a job interview at Karter Thomas Limited
✨Know the Company Inside Out
Before your interview, take some time to research the housing organisation. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Prepare for Common Questions
Think about the types of complaints you might encounter in this role and how you would handle them. Be ready to discuss your previous experience in customer service or complaints handling, and prepare examples that highlight your problem-solving skills and ability to communicate effectively.
✨Showcase Your IT Skills
Since strong IT skills are essential for this position, be prepared to discuss any relevant software or tools you've used in the past. If you have experience with complaint management systems or data analysis tools, make sure to mention them during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of complaints you’ll be dealing with, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
