Karter Thomas Limited is seeking an experienced Complaints Manager to join a housing association on an interim basis, leading the complaints service and driving improvements in customer experience, service delivery and regulatory compliance.
You will manage the complaints function from initial contact to resolution, oversee escalations and Housing Ombudsman cases, and work with stakeholders to embed learning and improve outcomes.
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Interim Complaints Leader for Social Housing employer: Karter Thomas Limited
Karter Thomas Limited is an exceptional employer that values leadership and innovation in the finance sector. With a strong focus on employee development, you will have ample opportunities to grow your skills while working in a collaborative and supportive environment. Located in a vibrant area, our company promotes a culture of excellence and efficiency, making it a rewarding place to advance your career in financial management.
