At a Glance
- Tasks: Investigate and resolve complex housing complaints independently.
- Company: Join Karter Thomas Limited, a leading social housing provider.
- Benefits: Enjoy a competitive salary, hybrid working options, and a supportive team.
- Other info: Full-time role with opportunities for professional growth.
- Why this job: Make a real difference in people's lives by resolving housing issues.
- Qualifications: Experience in housing and strong problem-solving skills required.
The predicted salary is between 33000 - 33000 £ per year.
Karter Thomas Limited is seeking a Customer Experience Advisor (Complaints) to join a social housing provider in South West London. The role involves independent investigation of complex complaints and requires housing experience.
As a full-time position with hybrid working options, you will manage complaints in accordance with the Housing Ombudsman guidelines. The salary offered is circa £33k for 36 hours a week.
Housing Complaints Resolution Specialist employer: Karter Thomas Limited
Karter Thomas Limited is an excellent employer, offering a supportive work culture that values employee well-being and professional growth. With hybrid working options and a focus on social housing, employees benefit from meaningful work that directly impacts the community, alongside competitive salaries and opportunities for career advancement in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Complaints Resolution Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Karter Thomas Limited. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the Housing Ombudsman guidelines. We want you to show off your expertise and how you can handle complex complaints with ease!
✨Tip Number 3
Practice your responses to common interview questions related to customer experience and complaints resolution. We suggest doing mock interviews with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Housing Complaints Resolution Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant housing experience and any previous roles in customer service or complaints resolution. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about resolving complaints and how you can contribute to our team. Keep it concise but impactful.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully handled complex complaints in the past. We love seeing real-life scenarios that demonstrate your ability to resolve issues effectively.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Karter Thomas Limited
✨Know Your Housing Regulations
Familiarise yourself with the Housing Ombudsman guidelines and relevant housing regulations. This will not only show your expertise but also demonstrate your commitment to resolving complaints effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific complaints. Think of examples from your past experience where you successfully resolved issues, and be ready to discuss your thought process and the outcomes.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your delivery.
✨Research Karter Thomas Limited
Take some time to learn about Karter Thomas Limited and their approach to customer service in social housing. Understanding their values and mission will help you align your answers with what they’re looking for in a candidate.
