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- Tasks: Lead a team to enhance homeownership services and improve customer experiences.
- Company: Respected social housing provider with a commitment to quality service.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a dynamic team focused on delivering high-quality, resident-focused services.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Experience in property management and strong communication skills required.
The predicted salary is between 36000 - 48000 ÂŁ per year.
Location: Hybrid / Office based 2 days a week
Salary: approx. ÂŁ40k
Contract: Permanent
Are you an experienced homeownership, leasehold or property management professional looking to step into a leadership role? Do you thrive in a fast‑paced environment where your decisions directly improve customer experience and service quality? Our client, a respected social housing provider, is seeking a Home Ownership Supervisor/Team Lead to oversee the delivery of their leasehold, shared ownership, and homeownership services. This is an excellent opportunity for someone with strong technical knowledge and a passion for delivering high‑quality, compliant, resident‑focused services.
The Role
You will manage the day‑to‑day operations of the Homeownership service, supervising a team of Advisors and acting as the first point of escalation for complex queries, arrears cases, and complaints. You will ensure services are delivered accurately, transparently, and in line with statutory, regulatory, and internal standards.
Key Responsibilities
- Lead and support Home Ownership Advisors, allocating and reviewing workloads to ensure consistent service delivery.
- Act as the escalation point for complex cases, disputes, and Stage 1 complaints, ensuring timely and effective resolution.
- Oversee the preparation, accuracy, and reconciliation of service charge estimates and ensure compliance with statutory deadlines.
- Monitor rent and service charge arrears, ensuring proportionate and customer‑focused recovery activity.
- Ensure advice, decisions, and communications across the team remain consistent and aligned with legislation, policies, and best practice.
- Maintain strong compliance with all lease, regulatory, audit, and evidence‑management requirements.
- Support Housing Ombudsman enquiries and ensure learning is embedded in service delivery.
- Identify risks, backlogs, and service inefficiencies, recommending improvements to enhance outcomes for residents.
- Work collaboratively with Finance, Legal, Asset Management, Repairs, and Customer Service teams to deliver a joined‑up service.
About You
You’ll be a confident, organised, and knowledgeable professional who can balance technical accuracy with excellent customer experience. You will bring:
- Strong working knowledge of leasehold and shared ownership services, including service charges and arrears management.
- Experience supervising staff, coaching colleagues, or acting as a senior technical lead within homeownership, housing, or property management.
- The ability to interpret leases, legislation, and policy, providing clear, accurate advice.
- Excellent communication and conflict‑resolution skills, particularly when dealing with complex resident issues.
- Strong organisational and prioritisation abilities, able to manage competing demands and statutory deadlines.
- An inclusive and accessible approach, recognising vulnerability and ensuring fair, customer‑focused outcomes.
Home Ownership Supervisor/Team Leader employer: Karter Thomas Limited
Contact Detail:
Karter Thomas Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Ownership Supervisor/Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and property management sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to homeownership services and think about how your experience aligns with their goals. This will help you stand out as someone who genuinely cares about improving customer experience.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to conflict resolution and team leadership. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Home Ownership Supervisor/Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your knowledge of leasehold and shared ownership services, as well as any supervisory experience you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about homeownership services and how your background makes you a great fit for the role. Don’t forget to mention your customer-focused approach and conflict-resolution skills.
Showcase Relevant Experience: When detailing your work history, focus on roles that demonstrate your ability to manage teams and handle complex cases. We love seeing examples of how you've improved service delivery or resolved disputes effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Karter Thomas Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of leasehold and shared ownership services. Be ready to discuss service charges, arrears management, and any relevant legislation. This will show that you’re not just a candidate but a knowledgeable professional who can hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully supervised or coached a team in the past. Think about specific situations where you resolved conflicts or improved service delivery. This will demonstrate your ability to lead and support others effectively.
✨Be Customer-Focused
Since the role is all about enhancing customer experience, come prepared with examples of how you've put residents first in your previous roles. Discuss how you’ve handled complex queries or complaints, and what strategies you used to ensure a positive outcome.
✨Collaborate and Communicate
Highlight your experience working with different teams, like Finance or Legal. Be ready to discuss how you’ve fostered collaboration to deliver a seamless service. Strong communication skills are key, so think of ways to illustrate your ability to convey clear and accurate information.