At a Glance
- Tasks: Lead a team to enhance homeownership services and improve customer experiences.
- Company: Respected social housing provider with a commitment to quality service.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a dynamic team focused on delivering high-quality, resident-focused services.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Experience in property management and strong communication skills required.
The predicted salary is between 36000 - 48000 £ per year.
Location: Hybrid / Office based 2 days a week
Salary: approx. £40k
Contract: Permanent
Are you an experienced homeownership, leasehold or property management professional looking to step into a leadership role? Do you thrive in a fast‑paced environment where your decisions directly improve customer experience and service quality? Our client, a respected social housing provider, is seeking a Home Ownership Supervisor/Team Lead to oversee the delivery of their leasehold, shared ownership, and homeownership services. This is an excellent opportunity for someone with strong technical knowledge and a passion for delivering high‑quality, compliant, resident‑focused services.
The Role
You will manage the day‑to‑day operations of the Homeownership service, supervising a team of Advisors and acting as the first point of escalation for complex queries, arrears cases, and complaints. You will ensure services are delivered accurately, transparently, and in line with statutory, regulatory, and internal standards.
Key Responsibilities
- Lead and support Home Ownership Advisors, allocating and reviewing workloads to ensure consistent service delivery.
- Act as the escalation point for complex cases, disputes, and Stage 1 complaints, ensuring timely and effective resolution.
- Oversee the preparation, accuracy, and reconciliation of service charge estimates and ensure compliance with statutory deadlines.
- Monitor rent and service charge arrears, ensuring proportionate and customer‑focused recovery activity.
- Ensure advice, decisions, and communications across the team remain consistent and aligned with legislation, policies, and best practice.
- Maintain strong compliance with all lease, regulatory, audit, and evidence‑management requirements.
- Support Housing Ombudsman enquiries and ensure learning is embedded in service delivery.
- Identify risks, backlogs, and service inefficiencies, recommending improvements to enhance outcomes for residents.
- Work collaboratively with Finance, Legal, Asset Management, Repairs, and Customer Service teams to deliver a joined‑up service.
About You
You’ll be a confident, organised, and knowledgeable professional who can balance technical accuracy with excellent customer experience. You will bring:
- Strong working knowledge of leasehold and shared ownership services, including service charges and arrears management.
- Experience supervising staff, coaching colleagues, or acting as a senior technical lead within homeownership, housing, or property management.
- The ability to interpret leases, legislation, and policy, providing clear, accurate advice.
- Excellent communication and conflict‑resolution skills, particularly when dealing with complex resident issues.
- Strong organisational and prioritisation abilities, able to manage competing demands and statutory deadlines.
- An inclusive and accessible approach, recognising vulnerability and ensuring fair, customer‑focused outcomes.
Home Ownership Supervisor/Team Leader employer: Karter Thomas Limited
As a leading social housing provider, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee development and well-being. Our hybrid working model allows for flexibility while maintaining strong team collaboration, ensuring that our Home Ownership Supervisor/Team Leader can thrive in a dynamic environment. With a commitment to high-quality service delivery and compliance, we offer meaningful opportunities for professional growth and the chance to make a real difference in the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Home Ownership Supervisor/Team Leader
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Karter Thomas Limited.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Karter Thomas Limited? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Karter Thomas Limited's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Home Ownership Supervisor/Team Leader
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Home Ownership Supervisor/Team Leader role at Karter Thomas Limited, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Karter Thomas Limited
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Karter Thomas Limited operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Karter Thomas Limited. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Karter Thomas Limited.
