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For Companies At a Glance
- Tasks: Engage with consumers, handle inquiries, and collaborate on brand management.
- Company: Karo Healthcare, a dynamic personal-care retail company with a global presence.
- Benefits: Flexible schedule, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact in consumer health while working with established brands.
- Qualifications: Experience in consumer support and strong communication skills required.
- Other info: Join a diverse team in a positive, dynamic work environment.
The predicted salary is between 30000 - 42000 £ per year.
Karo Healthcare, a dynamic and growing personal-care retail company, is all about making smart choices for everyday healthcare. With a wide-ranging portfolio across seven categories including medical products, we own and sell over 80 brands in about 90 countries. Our core belief in empowering people to make intelligent health decisions drives our growth strategy, blending organic expansion and M&A. Join us at Karo Healthcare on our exciting journey.
We are currently looking for a Consumer Excellence Specialist for our office in Maidenhead.
What’s in it for you?
- A hands-on, consumer-facing role where your impact is visible every day
- Exposure to multiple established brands in a fast-moving, international environment
- Close collaboration with Quality, PV, Marketing, and Regulatory teams
- Strong opportunities to grow your expertise within consumer health and FMCG
What you’ll be doing
- Consumer Enquiries & Support
- Respond to consumer enquiries across email, social media, and third-party platforms with accuracy, empathy, and professionalism
- Act as a trusted point of contact for product and brand-related questions
- Ensure a consistent, high-quality tone of voice across all consumer touchpoints
- Complaint Handling & Safety Reporting
- Log consumer complaints and feedback accurately in Veeva, in line with internal processes and regulatory requirements
- Identify and escalate adverse events and potential safety concerns to Pharmacovigilance and Quality teams in a timely manner
- Take ownership of complex cases, ensuring clear communication and end-to-end resolution
- Collaboration & Continuous Improvement
- Work closely with cross-functional teams including Quality, PV, Marketing, and Regulatory Affairs to resolve consumer issues
- Support and collaborate with outsourced consumer service partners to ensure consistent service quality
- Share consumer insights and feedback to support product, process, and experience improvements
- Brand & Portfolio Management
- Represent a portfolio of Established and Digestive Health brands, adapting communication style to each brand's tone and audience
- Maintain up-to-date product knowledge, including ingredients and regulatory guidelines, to confidently support consumers
Requirements
- Experience in consumer support, customer care, or complaint handling, ideally within FMCG, consumer health, skincare, or regulated environments
- Strong written and verbal communication skills with a clear, empathetic, and professional approach
- High attention to detail and strong organisational skills, especially when handling complaints and safety-related information
- Comfortable working across multiple channels such as email, social media, and third-party platforms
- Collaborative mindset with experience working in cross-functional and outsourced team setups
- Understanding of Pharmacovigilance requirements and the importance of compliance in consumer-facing activities
Benefits
- Opportunity to create, grow, and encourage
- Apart from a competitive salary pack, there are lots of growth opportunities to meet your personal ambitions
- Flexible schedule, hybrid model with the primary workplace in the office, and life-work balance
- Responsibility for exciting and challenging projects that have a direct, visible impact on our customers and the industry
- Very positive work environment in a dynamic, international, and motivated team
- Start-up spirit while being a part of the large international organisation with strong values
Karo Healthcare has a Diverse & Inclusive environment. We are looking for qualified candidates irrespective of gender, gender identity, sexual orientation, ethnicity, race, religion, national origin, disability or age.
Consumer Excellence Specialist in Maidenhead employer: Karo Healthcare
Contact Detail:
Karo Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Excellence Specialist in Maidenhead
✨Tip Number 1
Get to know Karo Healthcare and their brands inside out! Familiarise yourself with their products like E45 and Lamisil, so you can speak confidently about them during interviews. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since you'll be handling consumer enquiries and complaints, it’s crucial to convey empathy and professionalism. Try role-playing scenarios with friends or family to sharpen your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Karo Healthcare team and ready to contribute to their exciting journey.
We think you need these skills to ace Consumer Excellence Specialist in Maidenhead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Consumer Excellence Specialist role. Highlight your experience in consumer support and how it aligns with Karo Healthcare's mission of empowering smart health choices.
Showcase Your Communication Skills: Since strong written communication is key for this role, use clear and professional language throughout your application. Don’t forget to demonstrate your empathy and attention to detail in your examples!
Research the Company: Get to know Karo Healthcare and its brands. Mention specific products or initiatives in your application to show that you’re genuinely interested and have done your homework.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people and helps us keep track of all applicants efficiently.
How to prepare for a job interview at Karo Healthcare
✨Know Your Brands
Before the interview, take some time to research Karo Healthcare's portfolio. Familiarise yourself with their key brands like E45 and Lamisil. This will not only show your genuine interest but also help you tailor your responses to align with the company's values and products.
✨Showcase Your Communication Skills
As a Consumer Excellence Specialist, strong communication is key. Prepare examples of how you've effectively handled consumer enquiries or complaints in the past. Highlight your ability to communicate with empathy and professionalism, as this will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've resolved complex consumer issues. Be ready to discuss your approach to complaint handling and how you ensure clear communication throughout the process. This will showcase your organisational skills and attention to detail.
✨Emphasise Collaboration
Karo Healthcare values teamwork, so be prepared to talk about your experience working in cross-functional teams. Share examples of how you've collaborated with different departments to improve consumer experiences or resolve issues, as this will highlight your collaborative mindset.
