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For Companies At a Glance
- Tasks: Engage with consumers, handle inquiries, and ensure top-notch support across various platforms.
- Company: Join Karo Healthcare, a dynamic personal-care retail company with a global presence.
- Benefits: Enjoy a competitive salary, flexible schedule, and opportunities for personal growth.
- Why this job: Make a real impact in consumer health while working with established brands.
- Qualifications: Experience in consumer support and strong communication skills are essential.
- Other info: Be part of a diverse team in a positive, fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Karo Healthcare, a dynamic and growing personal-care retail company, is all about making smart choices for everyday healthcare. With a wide-ranging portfolio across seven categories including medical products, we own and sell over 80 brands in about 90 countries. Our core belief in empowering people to make intelligent health decisions drives our growth strategy, blending organic expansion and M&A. Join us at Karo Healthcare on our exciting journey.
We're currently looking for a Consumer Excellence Specialist for our office in Maidenhead.
What's in it for you?
- A hands-on, consumer-facing role where your impact is visible every day
- Exposure to multiple established brands in a fast-moving, international environment
- Close collaboration with Quality, PV, Marketing, and Regulatory teams
- Strong opportunities to grow your expertise within consumer health and FMCG
What you'll be doing
- Consumer Enquiries & Support
- Respond to consumer enquiries across email, social media, and third-party platforms with accuracy, empathy, and professionalism
- Act as a trusted point of contact for product and brand-related questions
- Ensure a consistent, high-quality tone of voice across all consumer touchpoints
- Complaint Handling & Safety Reporting
- Log consumer complaints and feedback accurately in Veeva, in line with internal processes and regulatory requirements
- Identify and escalate adverse events and potential safety concerns to Pharmacovigilance and Quality teams in a timely manner
- Take ownership of complex cases, ensuring clear communication and end-to-end resolution
- Collaboration & Continuous Improvement
- Work closely with cross-functional teams including Quality, PV, Marketing, and Regulatory Affairs to resolve consumer issues
- Support and collaborate with outsourced consumer service partners to ensure consistent service quality
- Share consumer insights and feedback to support product, process, and experience improvements
- Brand & Portfolio Management
- Represent a portfolio of Established and Digestive Health brands, adapting communication style to each brand's tone and audience
- Maintain up-to-date product knowledge, including ingredients and regulatory guidelines, to confidently support consumers
Qualifications
- Experience in consumer support, customer care, or complaint handling, ideally within FMCG, consumer health, skincare, or regulated environments
- Strong written and verbal communication skills with a clear, empathetic, and professional approach
- High attention to detail and strong organisational skills, especially when handling complaints and safety-related information
- Comfortable working across multiple channels such as email, social media, and third-party platforms
- Collaborative mindset with experience working in cross-functional and outsourced team setups
- Understanding of Pharmacovigilance requirements and the importance of compliance in consumer-facing activities
Benefits Opportunities
- Opportunity to create, grow, and encourage
- Apart from a competitive salary pack, there are lots of growth opportunities to meet your personal ambitions
- Flexible schedule, hybrid model with the primary workplace in the office, and life-work balance
- Responsibility for exciting and challenging projects that have a direct, visible impact on our customers and the industry
- Very positive work environment in a dynamic, international, and motivated team
- Start-up spirit while being a part of the large international organization with strong values
Karo Healthcare has a Diverse & Inclusive environment. We are looking for qualified candidates irrespective of gender, gender identity, sexual orientation, ethnicity, race, religion, national origin, disability or age.
Consumer Excellence Specialist in Maidenhead employer: Karo Group, Inc.
Contact Detail:
Karo Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Excellence Specialist in Maidenhead
✨Tip Number 1
Get to know Karo Healthcare inside out! Research their brands and values so you can speak their language during interviews. This shows you're genuinely interested and ready to contribute to their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Consumer Excellence Specialist. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen to join the team at Karo Healthcare.
We think you need these skills to ace Consumer Excellence Specialist in Maidenhead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Consumer Excellence Specialist role. Highlight your experience in consumer support and how it aligns with Karo Healthcare's mission of empowering people in their health decisions.
Showcase Your Communication Skills: Since this role requires strong written communication, give examples of how you've effectively handled consumer enquiries or complaints in the past. Use a clear and professional tone that reflects the brand's voice.
Demonstrate Attention to Detail: When filling out your application, double-check for any typos or errors. This role involves handling sensitive information, so showing that you can maintain high standards is crucial.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Karo Healthcare!
How to prepare for a job interview at Karo Group, Inc.
✨Know the Brands Inside Out
Before your interview, make sure you research Karo Healthcare's portfolio thoroughly. Familiarise yourself with their key brands like E45 and Lamisil, and understand their unique selling points. This will help you demonstrate your genuine interest in the company and its products.
✨Showcase Your Communication Skills
As a Consumer Excellence Specialist, strong communication is key. Prepare examples of how you've effectively handled consumer enquiries or complaints in the past. Highlight your ability to communicate with empathy and professionalism, as this aligns perfectly with the role's requirements.
✨Emphasise Collaboration Experience
Karo Healthcare values teamwork, so be ready to discuss your experience working in cross-functional teams. Share specific instances where you collaborated with others to resolve issues or improve processes, showcasing your ability to work well with diverse groups.
✨Understand Compliance and Safety Reporting
Familiarise yourself with Pharmacovigilance requirements and the importance of compliance in consumer-facing roles. Be prepared to discuss how you would handle safety-related information and complaints, demonstrating your attention to detail and organisational skills.
