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- Tasks: Coordinate workflows and schedules for clients and teams to ensure smooth operations.
- Company: Join Karntek, a fast-growing company with a vibrant team culture.
- Benefits: Enjoy competitive salary, 25 days leave, and on-site parking.
- Why this job: Be part of an exciting growth phase and make a real impact.
- Qualifications: Experience in workflow planning and strong communication skills required.
- Other info: Embrace a positive, proactive environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a detail driven and proactive Workflow Planning Executive to join the Karntek team in Stafford. The company is going through an exciting period of growth and is looking to build the support team to deliver the continued growth.
The Workflow Planning Executive is responsible for delivering effective workflow planning and coordination to support both internal stakeholders and external clients. The role requires a proactive, solutions-focused mindset, strong communication skills and a practical, "can-do" approach to managing tasks and priorities. The ideal candidate is approachable, resourceful and committed to maintaining high standards while ensuring work is planned, scheduled and delivered efficiently and professionally.
Key Responsibilities- Plan, coordinate and manage scheduling for both external clients and internal teams to ensure efficient workflow delivery.
- Monitor daily workflows and adjust schedules as needed to meet changing priorities and service requirements.
- Liaise with internal stakeholders to align resource availability with operational demands.
- Communicate scheduling updates clearly and promptly to relevant teams and clients.
- Identify potential workflow or capacity issues and proactively recommend solutions.
- Maintain accurate scheduling records and documentation.
- Support continuous improvement of workflow planning processes to enhance efficiency and service quality.
- Ensure all scheduling activities meet agreed service standards, timelines and business objectives.
- Develop, manage and optimise scheduling for internal resources and external client requirements, ensuring workloads are balanced and timelines are met.
- Collaborate with internal departments to coordinate solutions, provide updates and ensure seamless service delivery.
- Respond to internal queries with the same level of professionalism and urgency as external clients.
- Represent the company's values through positive interactions and a client-focused approach.
- Ensure service delivery meets internal standards and client expectations.
- Coordinate with your line manager and teams to streamline operational processes and optimise resource utilisation.
- Track operational performance metrics and generate reports to support decision-making and continuous improvement.
- Liaise with internal stakeholders and clients to resolve operational or service-related issues promptly.
- Support the implementation of process improvements to enhance efficiency, quality and client satisfaction.
- Act as a point of contact for internal teams and clients regarding workflow and service delivery updates.
- Facilitate clear communication across departments to ensure alignment of priorities and tasks.
- Foster strong relationships with stakeholders through proactive problem-solving and support.
- Build strong, trustworthy relationships with clients, ensuring timely follow-ups and consistent communication through phone and email.
- Manage client expectations through service, ensuring all commitments, deadlines and expectations are met.
- Troubleshoot and resolve client problems quickly using sound judgment and a direct approach at times.
- Ensure accuracy and attention to detail when handling client data, documentation and service requests.
- Identify areas for process improvement and contribute to enhancing the overall client experience.
- Escalate issues when necessary while maintaining accountability and ownership of outcomes.
- Maintain transparent communication with the Client Service Manager around day-to-day activities.
- Demonstrate a positive, "can-do" attitude with a strong sense of responsibility and follow-through.
- Approach tasks with urgency, initiative and a willingness to go above and beyond.
- Maintain a calm and solutions-oriented demeanour in challenging situations.
- Take ownership of tasks and ensure completion without unnecessary delays.
- Proven experience in Workflow Planning, Scheduling and Customer service.
- Strong verbal and written communication skills.
- Excellent organisational and multitasking abilities.
- Problem-solving mindset with the ability to make sound decisions.
- Professional, approachable and team oriented.
- Proven ability to work in a team environment.
- Minimum 1-2 years in Workflow Planning, Scheduling and Customer service.
- Ability to identify risks, analyse operational processes and develop practical solutions.
- Proficiency in Microsoft Office Suite and any relevant quality or safety management software (CRM).
- Strong scheduling, planning and time management skills.
- Excel knowledge.
- Ability to analyse workload trends and forecast capacity needs.
- Keen attention to detail and commitment to data accuracy.
- Strong coordination and communication skills.
- Ability to multitask and work collaboratively across teams whilst managing real-time changes.
- Strong organisational and time management skills.
- Experience with workforce management or scheduling tools.
- Background in scheduling workloads or jobs for field based staff or sub contractors.
- Competitive salary based on experience.
- 25 days annual leave plus bank holidays.
- Being part of a fast growing business.
- On site parking.
- A great team culture.
Karntek is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, race, marital status, medical history, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.
Workflow Planning Executive in Stafford employer: Karntek Ltd
Contact Detail:
Karntek Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workflow Planning Executive in Stafford
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know their values and how you can contribute to their growth. This shows you’re genuinely interested and ready to jump in!
✨Tip Number 3
Practice your communication skills. Whether it’s a phone call or face-to-face, being clear and confident can make all the difference. Remember, you want to come across as approachable and professional!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great way to reiterate your fit for the position.
We think you need these skills to ace Workflow Planning Executive in Stafford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in workflow planning and scheduling. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate your ability to convey information clearly. Whether it’s through your writing style or examples of past experiences, let us know you can communicate effectively with both clients and internal teams.
Highlight Problem-Solving Abilities: We’re looking for someone who can tackle challenges head-on. In your application, share specific examples of how you've identified issues and implemented solutions in previous roles. This will show us that you have the proactive mindset we value.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application promptly and can start the process of getting to know you better!
How to prepare for a job interview at Karntek Ltd
✨Know Your Workflow
Before the interview, take some time to research workflow planning and scheduling techniques. Familiarise yourself with common tools and software used in the industry. This will not only show your interest but also demonstrate your proactive approach to the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples of how you've effectively communicated with both internal teams and clients in the past. Think about times when you resolved issues or coordinated schedules successfully, and be ready to share those stories.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific challenges you've faced in previous roles related to workflow planning. Highlight your problem-solving mindset by explaining how you identified issues and implemented solutions. This will align perfectly with the company's focus on a proactive, solutions-oriented approach.
✨Emphasise Team Collaboration
The role requires working closely with various stakeholders, so it's important to convey your ability to collaborate effectively. Share examples of how you've built strong relationships within teams and how you’ve contributed to a positive team culture in your previous positions.
