At a Glance
- Tasks: Be the go-to person for clients, ensuring smooth communication and service delivery.
- Company: Join a dynamic team that values exceptional customer service and collaboration.
- Benefits: Enjoy competitive salary, 25 days leave, and career development opportunities.
- Other info: Work in a supportive culture with fun perks like on-site games and fresh fruit.
- Why this job: Make a real impact by enhancing client experiences in a fast-paced environment.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Role at a Glance: Keep everything moving—acting as the key link between clients, field assessors, and internal teams to ensure every request is handled quickly, smoothly, and professionally.
About The Role: We are looking for a proactive and customer-focused Client Services Executive to join our team. This role is central to delivering exceptional service to both our clients and internal stakeholders, ensuring enquiries, requests, and operational activities are handled efficiently and professionally. You will be the first point of contact for clients and field assessors, coordinating schedules, resolving issues, and working closely with colleagues to ensure a seamless customer experience. The successful candidate will be organised, solutions-focused, and committed to maintaining high service standards.
Key Responsibilities- Customer Service
- Act as the primary point of contact for client enquiries, requests, and issue resolution via telephone and email.
- Build strong, trusted relationships with clients through responsive communication and timely follow-up.
- Serve as the first point of contact for customers making initial enquiries.
- Provide support and guidance as the first point of contact for assessors in the field.
- Work collaboratively with internal departments to coordinate solutions, provide updates, and ensure smooth service delivery.
- Respond to internal enquiries with the same level of professionalism and urgency as external client requests.
- Represent the company's values through positive interactions and a customer-focused approach.
- Service Delivery & Operations
- Coordinate and manage daily diaries and schedules to ensure efficient service delivery.
- Manage client expectations and ensure all commitments, deadlines, and service requirements are met.
- Troubleshoot and resolve client issues using sound judgement and a practical approach.
- Maintain a high level of accuracy when handling client information, documentation, and service requests.
- Identify opportunities to improve processes and contribute to enhancing the overall client experience.
- Communication & Collaboration
- Communicate clearly, confidently, and professionally with clients, colleagues, and stakeholders at all levels.
- Escalate issues appropriately while maintaining ownership and accountability for outcomes.
- Work closely with team members to deliver a consistent and high-quality service.
- Maintain transparent communication with the Client Service Manager regarding day-to-day activities and priorities.
- Essential
- Previous experience in a customer service, client services, coordination, administration, or similar role.
- Excellent verbal and written communication skills.
- Strong organisational and diary management skills with the ability to manage multiple priorities.
- Experience handling customer enquiries and resolving issues in a professional manner.
- Ability to build and maintain effective working relationships with clients and internal stakeholders.
- Strong attention to detail and accuracy when handling information, documentation, and service requests.
- Effective problem-solving skills with the ability to use sound judgement and make informed decisions.
- Proficient in Microsoft Office applications and comfortable learning new systems and processes.
- Ability to work effectively both independently and as part of a team.
- Desirable
- Experience working in a scheduling, coordination, or service delivery environment.
- Experience supporting field-based teams or managing appointments and diaries.
- Experience using CRM or customer management systems.
- Experience working in a fast-paced, customer-focused environment.
- Be part of a team that values exceptional customer service and collaboration.
- Play a key role in delivering a positive experience for clients and stakeholders.
- Work in a varied and fast-paced environment where no two days are the same.
- Contribute to continuous improvement and help shape the customer journey.
Monday to Friday, 8:00am - 4:30pm. Occasional flexibility may be required to meet business needs.
If you are highly organised, customer-focused, and enjoy building relationships while delivering excellent service, we would love to hear from you.
Benefits- Competitive salary, dependent on experience.
- 25 days annual leave plus bank holidays.
- Pension scheme.
- Discretionary bonus scheme.
- Employee recognition scheme, including Employee of the Month awards.
- Career development and progression opportunities within a growing business.
- Employee Assistance Programme (EAP) for wellbeing and support.
- Discounted shopping portal with retail savings.
- On-site parking.
- Recreational facilities including darts and table tennis.
- Fresh fruit provided in the office.
- Complimentary teas, coffees and soft drinks.
- Supportive and collaborative team culture.
Karntek is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, race, marital status, medical history, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.
Administrator in Stafford employer: Karntek Ltd
Join Karntek, where we prioritise exceptional customer service and collaboration in a dynamic and supportive work environment. As an Administrator, you'll play a vital role in enhancing the client experience while enjoying benefits like competitive salary, generous annual leave, and opportunities for career development. Our team culture fosters growth and well-being, making it an ideal place for those who thrive on building relationships and delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Stafford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Karntek Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Karntek Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator in Stafford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Karntek Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Karntek Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Karntek Ltd!
How to prepare for a job interview at Karntek Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
