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- Tasks: Provide top-notch product and customer service support while building strong relationships.
- Company: Join Karndean Designflooring, a leader in the building construction industry.
- Benefits: Gain valuable experience in a supportive team environment with a focus on customer excellence.
- Why this job: Be the go-to expert for product advice and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Product and Customer Service Advisor role at Karndean Designflooring
Base pay range and initial details: This role is a 13 Month Fixed Term Contract reporting to the Technical Team Manager, based in the Technical Department. The role is suited to an enthusiastic team player with a passion for delivering excellent customer service.
Overview
The Product and Customer Service Advisor will be the subject matter expert and responsible for supporting all stakeholders with both reactive and proactive product and installation advice, maintaining high standards for investigation, analysis, and resolution of customer concerns.
Responsibilities
- Technical support for customers and the wider company, communicating with all stakeholders via phone, email, and digital platforms, ensuring customer service excellence.
- Build strong relationships within the business, liaising with the Technical Team Manager, Head of Customer Experience and Business Managers.
- Maintain up to date accurate records, log all technical queries in internal digital platforms.
- Develop and maintain an excellent knowledge of all Karndean and Palio products.
- Keep Product technicians updated, manage the Technical email inbox.
- Site inspection reports, process replacement sales orders, arrange collections.
- Process credits and claims via internal digital platforms.
- QC inspect complaint related product and further QC of held stock where deemed necessary.
Requirements
- Excellent role model of the Karndean brand values.
- Previous experience working in a customer service industry including case management.
- Ability to use Excel and Word to intermediate level.
- Positive mindset, self-motivated with a drive to succeed.
- Excellent verbal, written and interpersonal communication skills.
Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- Customer Service
Industries
- Building Construction
Note: The posting may include location references and related job alerts; ignore external notices not related to the role details above.
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Product and Customer Service Advisor employer: Karndean Designflooring
Contact Detail:
Karndean Designflooring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product and Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research Karndean Designflooring, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers and stakeholders, try role-playing common customer service scenarios with a friend. It’ll help you feel more confident during the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Karndean.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Product and Customer Service Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering excellent customer service shine through. We want to see how you connect with customers and resolve their issues, so share specific examples that highlight your experience in this area.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role, and focus on what makes you a great fit for us.
Tailor Your Application: Make sure to customise your application to align with the job description. Highlight your relevant experience in technical support and case management, and show us how your skills match the requirements of the Product and Customer Service Advisor role.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and we can get to know you better. Plus, it shows us that you're genuinely interested in joining our team!
How to prepare for a job interview at Karndean Designflooring
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Karndean and Palio products. Familiarise yourself with their features, benefits, and common customer queries. This will not only show your enthusiasm but also demonstrate that you're ready to provide excellent product support.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've successfully resolved customer issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your ability to communicate effectively and build strong relationships.
✨Brush Up on Technical Knowledge
Since the role involves providing technical support, it’s crucial to be comfortable discussing installation advice and troubleshooting. Review any relevant technical information and think about how you would explain complex concepts in simple terms to customers.
✨Demonstrate a Positive Mindset
During the interview, let your positive attitude shine through. Employers love candidates who are self-motivated and eager to succeed. Share your passion for customer service and how you approach challenges with a can-do attitude, as this aligns perfectly with the company’s values.
