At a Glance
- Tasks: Be the voice of Karndean, delivering top-notch customer service via phone, email, and chat.
- Company: Join a creative and collaborative team at Karndean, where your contributions matter.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Embrace a dynamic workplace that values innovation and teamwork.
- Why this job: Make a real difference by helping customers and solving their queries every day.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for a Customer Service Advisor to join our team. This position is well-suited to an enthusiastic team player with a passion for delivering excellent customer service. This position is based in the Customer Contact Centre. As a Customer Service Advisor you will be the voice of Karndean, delivering excellent customer service via telephone, email and live chat. You will respond to queries about products, orders, warranties and technical queries whilst using our full suite of systems and tools such as CRM, telephony platforms, case management etc to ensure timely, professional resolutions. With the full Customer Experience at the heart of all you do, delivering exceptional service will be your day to day goal.
How You Will Contribute
- Respond to inbound customer enquiries via phone, email, and chat, ensuring first-contact resolution wherever possible.
- Use all relevant systems as tools to deliver exceptional service and maintain the 360 degree view of our customers.
- Escalate complex or high-priority cases to supervisors in a timely manner, while aiming to resolve all matters in the first instance wherever possible.
- Maintain up-to-date knowledge of Karndean products, services, and processes.
- Contribute to CSAT and SLA targets by delivering timely and accurate service.
- Participate in training sessions and contribute to team improvement initiatives.
- Accurately document all customer interactions in line with internal processes, on relevant systems such as CRM etc.
What Will Make You Successful in This Role
- Prior experience in a customer-facing or contact centre role.
- Clear, professional communication skills (written and verbal).
- Strong problem-solving mindset and ability to work independently.
- Basic computer literacy and confidence using customer service platforms.
- Team player with a positive attitude and a passion for customer satisfaction.
Our Values
Our values shape everything we do - from the floors we design to the experiences we create for our customers and colleagues. If you're someone who thrives in a creative, collaborative, and purpose-driven environment, you'll feel right at home here.
- Deliver the Promise: behaving with integrity, keeping commitments, and being accountable to customers, colleagues, and partners.
- People Matter: valuing individuals, recognising achievement, trusting one another, and making sure employees feel empowered.
- Pioneering Spirit: encouraging boldness, innovation, creative thinking - traits that are part of the company's founding.
- Positive Energy: bringing enthusiasm, dynamism and a 'can-do' attitude to work every day.
Customer Service Advisor in Evesham employer: Karndean Designflooring
Karndean is an exceptional employer that prioritises a collaborative and creative work culture, making it an ideal place for Customer Service Advisors who are passionate about delivering outstanding customer experiences. With a strong emphasis on employee growth, you will have access to training sessions and initiatives that foster personal and professional development, all while being part of a team that values integrity, innovation, and positivity. Located in a vibrant Customer Contact Centre, you will thrive in an environment that empowers you to make a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Evesham
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Karndean's products and values. This way, you can show off your knowledge and passion for delivering excellent customer service, which is exactly what they're looking for.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of Karndean, it's crucial to sound clear and professional. Try role-playing with a friend or family member to get comfortable with handling customer queries and showcasing your problem-solving mindset.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you delivered exceptional service or resolved tricky situations. This will help you stand out as a strong candidate who embodies the positive energy and team spirit they value.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Karndean and contributing to their mission of delivering outstanding customer experiences.
We think you need these skills to ace Customer Service Advisor in Evesham
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to bring your positive energy to our team.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience. Mention any previous roles in customer service or contact centres, and how they’ve prepared you for this position with us.
Be Clear and Professional:Since communication is key in this role, ensure your written application is clear and professional. Use proper grammar and spelling, and keep your tone friendly yet formal to match our values.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Karndean Designflooring
✨Know Your Stuff
Before the interview, make sure you brush up on Karndean's products and services. Familiarise yourself with their customer service values and how they handle queries. This will show your enthusiasm and help you answer questions confidently.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. Think about times you've resolved issues in the past and be ready to share those experiences. This will demonstrate your problem-solving skills and ability to deliver first-contact resolutions.
✨Show Off Your Communication Skills
During the interview, focus on clear and professional communication. Whether it's answering questions or asking your own, articulate your thoughts well. This is crucial for a Customer Service Advisor role, as you'll need to convey information effectively to customers.
✨Embrace the Team Spirit
Highlight your ability to work as part of a team. Share examples of how you've collaborated with others to improve customer service or resolve complex issues. This aligns with Karndean's values and shows you're a great fit for their collaborative environment.
