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- Tasks: Lead a dynamic team to deliver top-notch customer service and resolve enquiries.
- Company: Join a vibrant company focused on excellence in the flooring industry.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team making a real impact on customer satisfaction.
- Qualifications: Experience in customer service and a passion for helping others is essential.
- Other info: Opportunity to attend events and enhance your industry knowledge.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for a Customer Service Supervisor to join our busy, vibrant, customer service focused sales team. This position is well-suited to an enthusiastic team player with a passion for delivering excellent customer service.
This role will work as part of the Customer Contact Centre providing service excellence to our customers in order to assist in meeting the Company\’s sales targets, through specialising in account support to customers and the external Sales Teams.
Responsibilities:
- To always provide first customer service excellence to all contacts by being the go-to Supervisor for customers, new initiatives, our product ranges and specific customers.
- Take ownership of customer enquiries, escalations and complaints through to a good resolution, responding to them in a timely manner and proactively following them through to a satisfactory resolution, supporting Customer Service Advisors with escalations and more in-depth enquiries.
- Build and establish strong connections with your direct points of contact with the Business Managers, with regular reviews and updates provided to ensure you maintain a good understanding of the current practices/trends within the flooring industry and specifically customers you are supporting.
- Identify any areas where we can improve our processes and procedures in order to provide our customers with the best customer experience in the flooring industry.
- Communicate and co-ordinate with other departments within the business to ensure that our customers receive the best experience possible.
- Oversee the accurate processing of orders, samples, POS, returns and queries, in relation to accounts you help to manage.
- Ensure that details of all communication/interaction regarding account holders are registered accurately in the relevant IT systems, becoming system specialists to continually strive to improve our service offering.
- Handle all Escalations from the Team, Projects, VIP Projects, Stock Enquiries, Returns, Call-Off Orders and Reserve orders, new account enquiries and queries in a timely manner for the external Sales Team ensuring that we obtain a full understanding of the customer\’s requirements and their business operations and provide suitable follow up.
- Pro-actively complete call outs to specific l customers to ensure the level of service expected is exceeded, working in partnership with these businesses.
- Attend events and meetings as required to maintain communication and knowledge, providing regular progress reports within the Team and Management.
- Support the Team through calls and inbox support, to ensure during peak trade all customer contact is dealt with as promptly as possible.
- Any other reasonable duties which may be required by management from time to time.
Requirements:
- Experience in a customer service environment
- Passionate about delivering excellent Customer Service
- Able to work well under pressure in a fast paced environment
- Experience of working in a target driven environment
- Self-starter with the ambition to succeed
- Able to work on own initiative and plan own workload
- Excellent knowledge of the Karndean product portfolio
- Excellent communicator and listener
- Good negotiation and objection handling skills
- Strong interpersonal skills
- Working knowledge of Microsoft Dynamics CRM would be beneficial
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Customer Service Supervisor employer: Karndean Designflooring LTD
Contact Detail:
Karndean Designflooring LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with the Karndean product portfolio. Understanding the products inside and out will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've handled escalations or complaints in the past. This will highlight your problem-solving skills and ability to maintain service excellence under pressure.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Demonstrate your ability to work collaboratively by discussing any team projects you've been involved in. Highlighting your teamwork skills will show that you're a great fit for our vibrant sales team.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any supervisory roles. Emphasise your ability to handle escalations and provide excellent customer service, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for the role. Mention specific examples of how you've successfully resolved customer issues or improved processes in previous positions.
Showcase Relevant Skills: Highlight skills that align with the job description, such as communication, negotiation, and problem-solving abilities. If you have experience with Microsoft Dynamics CRM, be sure to mention it as it could give you an edge.
Prepare for Potential Questions: Think about common interview questions related to customer service scenarios. Be ready to discuss how you would handle difficult customers or improve team performance, as these topics are likely to come up during the interview process.
How to prepare for a job interview at Karndean Designflooring LTD
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle various customer service scenarios, such as escalations or complaints. Prepare by thinking through potential situations and your approach to resolving them effectively, showcasing your problem-solving skills.
✨Familiarise Yourself with the Product Portfolio
Since knowledge of the Karndean product portfolio is essential, take some time to research their products before the interview. Being able to discuss specific products and how they can benefit customers will show that you're proactive and knowledgeable.
✨Demonstrate Strong Communication Skills
As a Customer Service Supervisor, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, listen carefully to the questions asked and respond thoughtfully, highlighting your interpersonal skills.