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- Tasks: Lead a vibrant showroom and training academy, ensuring exceptional customer service and team performance.
- Company: Join Karndean, a renowned luxury flooring brand with a rich family business heritage since 1973.
- Benefits: Enjoy 33 days holiday, health cash plan, enhanced pension, and exciting employee awards.
- Why this job: Be part of a passionate team, contribute innovative ideas, and grow your career in a fun environment.
- Qualifications: Experience in retail management, strong leadership skills, and a customer-first mindset are essential.
- Other info: Opportunity to influence directly with executive leadership and work in a diverse, inclusive setting.
The predicted salary is between 36000 - 60000 £ per year.
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In 1973, Karndean started life as a small family business. Now we are one of the world\’s most renowned and respected luxury flooring brands. We recognise our people as being the key drivers of our success and its their passion and innovation that has allowed us to continue growing as a business.
We have an exciting opportunity for a Showroom & Training Academy Manager to join our team. This position is well-suited to an enthusiastic team player with a passion for delivering excellent customer service.
This role is based in our Showroom department and will see you lead the strategic and operational performance of our vibrant customer-facing space and our professional Training Academy. As a Showroom & Training Academy Manager, you will oversee revenue performance, ensure a premium customer experience, and lead a passionate team to consistently deliver the Karndean standard.
Responsibilities:
- Showroom Leadership: Manage and coach the showroom team to drive sales, deliver exceptional service, and ensure brand consistency through outstanding visual merchandising and customer engagement.
- Training Academy Oversight: Oversee the day-to-day running of the training academy, ensuring courses are relevant, facilities are of a high standard, and revenue targets are achieved.
- Customer Experience: Create an inspiring and welcoming environment, manage customer touchpoints, and continuously improve visitor satisfaction.
- Team Management: Lead, mentor, and develop a multi-functional team including Design Sales Consultants and Front of House Coordinators.
- Reporting & Innovation: Report KPIs to the Marketing Director, initiate local marketing activations, and implement strategies to increase footfall and engagement.
Requirements:
- Experience in retail or showroom management, ideally within a premium brand setting.
- A proven track record of meeting commercial targets and managing budgets.
- Strong leadership and team development skills.
- A customer-first mindset and passion for service excellence.
- Organisational strength and the ability to balance multiple priorities.
- (Desirable) Experience in training program coordination and knowledge of the flooring or home interiors sector.
- (Desirable) Technical Proficiency: Comfortable using CRM systems and performance tracking tools.
Our Company:
Karndean Designflooring UK is based in Evesham, Worcestershire across three sites with excellent facilities. We offer a huge range of benefits but here are some of the headlines:
- Health cash plan
- 33 days holiday all in including a day off for your birthday (increasing with service)
- Enhanced pension scheme
- Enhanced maternity and paternity benefits
- Learning and development opportunities
- Regular employee awards with up to £1,000 monetary prizes
- An employee benefits platform with national discounts
As part of our company you will enjoy working with a team of incredibly passionate, fun people and have the opportunity to contribute innovative ideas direct to the executive leadership team as well as progressing your career.
At Karndean we are committed to recruiting and retaining a diverse workforce with an equitable, inclusive environment.
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Showroom Manager employer: Karndean Design Flooring
Contact Detail:
Karndean Design Flooring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Manager
✨Tip Number 1
Familiarise yourself with Karndean's brand values and product offerings. Understanding their luxury flooring range and what sets them apart will help you demonstrate your passion for the brand during interviews.
✨Tip Number 2
Network with current or former employees of Karndean, especially those in showroom management roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven sales and improved customer experiences in previous roles. Highlighting your achievements in these areas will resonate well with the hiring team.
✨Tip Number 4
Showcase your leadership skills by preparing to talk about how you've developed and mentored teams in the past. Karndean values strong team management, so demonstrating your ability to lead effectively will be crucial.
We think you need these skills to ace Showroom Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or showroom management, especially within premium brands. Emphasise your leadership skills and any achievements related to meeting commercial targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've improved customer experiences or driven sales in previous roles.
Highlight Relevant Skills: In your application, clearly outline your organisational strengths and ability to manage multiple priorities. If you have experience with training program coordination or CRM systems, be sure to include that as well.
Show Enthusiasm for the Brand: Demonstrate your knowledge of Karndean and its products in your application. Express why you are excited about the opportunity to contribute to their success and how you align with their values of innovation and customer focus.
How to prepare for a job interview at Karndean Design Flooring
✨Show Your Passion for Customer Service
As a Showroom Manager, your ability to deliver excellent customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to the customer-first mindset that Karndean values.
✨Highlight Your Leadership Experience
Discuss your experience in managing and developing teams. Provide examples of how you've successfully led a team to achieve sales targets or improve customer satisfaction. This will show that you have the strong leadership skills necessary for this role.
✨Demonstrate Your Organisational Skills
The role requires balancing multiple priorities, so be ready to discuss how you manage your time and resources effectively. Share strategies you've used in the past to keep projects on track and ensure that all aspects of the showroom run smoothly.
✨Prepare for Questions on Training and Development
Since overseeing the Training Academy is part of the job, be prepared to talk about your experience with training programmes. If you have any knowledge of the flooring or home interiors sector, make sure to mention it, as it could set you apart from other candidates.