At a Glance
- Tasks: Lead a vibrant showroom and training academy, ensuring exceptional customer service and team performance.
- Company: Join Karndean, a renowned luxury flooring brand with a rich family business heritage since 1973.
- Benefits: Enjoy 33 days holiday, health cash plan, enhanced pension, and exciting employee awards.
- Other info: Opportunity to influence directly with executive leadership and work in a diverse, inclusive setting.
- Why this job: Be part of a passionate team, contribute innovative ideas, and grow your career in a fun environment.
- Qualifications: Experience in retail management, strong leadership skills, and a customer-first mindset are essential.
The predicted salary is between 36000 - 60000 £ per year.
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In 1973, Karndean started life as a small family business. Now we are one of the world\'s most renowned and respected luxury flooring brands. We recognise our people as being the key drivers of our success and its their passion and innovation that has allowed us to continue growing as a business.
We have an exciting opportunity for a Showroom & Training Academy Manager to join our team. This position is well-suited to an enthusiastic team player with a passion for delivering excellent customer service.
This role is based in our Showroom department and will see you lead the strategic and operational performance of our vibrant customer-facing space and our professional Training Academy. As a Showroom & Training Academy Manager, you will oversee revenue performance, ensure a premium customer experience, and lead a passionate team to consistently deliver the Karndean standard.
Responsibilities:
- Showroom Leadership: Manage and coach the showroom team to drive sales, deliver exceptional service, and ensure brand consistency through outstanding visual merchandising and customer engagement.
- Training Academy Oversight: Oversee the day-to-day running of the training academy, ensuring courses are relevant, facilities are of a high standard, and revenue targets are achieved.
- Customer Experience: Create an inspiring and welcoming environment, manage customer touchpoints, and continuously improve visitor satisfaction.
- Team Management: Lead, mentor, and develop a multi-functional team including Design Sales Consultants and Front of House Coordinators.
- Reporting & Innovation: Report KPIs to the Marketing Director, initiate local marketing activations, and implement strategies to increase footfall and engagement.
Requirements:
- Experience in retail or showroom management, ideally within a premium brand setting.
- A proven track record of meeting commercial targets and managing budgets.
- Strong leadership and team development skills.
- A customer-first mindset and passion for service excellence.
- Organisational strength and the ability to balance multiple priorities.
- (Desirable) Experience in training program coordination and knowledge of the flooring or home interiors sector.
- (Desirable) Technical Proficiency: Comfortable using CRM systems and performance tracking tools.
Our Company:
Karndean Designflooring UK is based in Evesham, Worcestershire across three sites with excellent facilities. We offer a huge range of benefits but here are some of the headlines:
- Health cash plan
- 33 days holiday all in including a day off for your birthday (increasing with service)
- Enhanced pension scheme
- Enhanced maternity and paternity benefits
- Learning and development opportunities
- Regular employee awards with up to £1,000 monetary prizes
- An employee benefits platform with national discounts
As part of our company you will enjoy working with a team of incredibly passionate, fun people and have the opportunity to contribute innovative ideas direct to the executive leadership team as well as progressing your career.
At Karndean we are committed to recruiting and retaining a diverse workforce with an equitable, inclusive environment.
#J-18808-LjbffrShowroom Manager in Evesham employer: Karndean Design Flooring
Karndean Designflooring UK is an exceptional employer, offering a vibrant work culture where passion and innovation are celebrated. Located in Evesham, Worcestershire, employees benefit from a comprehensive health cash plan, generous holiday allowance, and enhanced family leave, alongside ample opportunities for personal and professional growth. Join a team that values your contributions and fosters a supportive environment, making it a rewarding place to build your career in the luxury flooring industry.
StudySmarter Expert Advice🤫
We think this is how you could land Showroom Manager in Evesham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Karndean Design Flooring. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Karndean Design Flooring before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Showroom Manager in Evesham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Karndean Design Flooring:Your cover letter is your chance to shine! Tell us why you want to work at Karndean Design Flooring specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Karndean Design Flooring!
How to prepare for a job interview at Karndean Design Flooring
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
