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- Tasks: Be the voice of Karndean, helping customers via phone, email, and chat.
- Company: Join a dynamic team at Karndean, known for exceptional customer service.
- Benefits: Enjoy a competitive salary, skills matrix, bonuses, and a supportive work environment.
- Why this job: Perfect for those who love problem-solving and making customers happy every day.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Opportunity to grow within a vibrant team and contribute to customer satisfaction.
The predicted salary is between 20000 - 24765 £ per year.
Customer Service Advisor (JOB168) Evesham, England
Salary: GBP0 – GBP24765 per annum + Skills Matrix and Bonus
We have an exciting opportunity for a Customer Service Advisor to join our team. This position is well-suited to a an enthusiastic team player with a passion for delivering excellent customer service.
This position is based in the Customer Contact Centre.As a Customer Service Advisor you will be the voice of Karndean, delivering excellent customer service via telephone, email and live chat. You will respond to queries about products, orders, warranties and technical queries whilst using our full suite of systems and tools such as CRM, telephony platforms, case management etc to ensure timely, professional resolutions. With the full Customer Experience at the heart of all you do, delivering exceptional service will be your day to day goal.
Responsibilities:
- Respond to inbound customer enquiries via phone, email, and chat, ensuring first-contact resolution wherever possible.
- Use all relevant systems as tools to deliver exceptional service and maintain the 360 degree view of our customers.
- Escalate complex or high-priority cases to supervisors in a timely manner, while aiming to resolve all matters in the first instance wherever possible.
- Maintain up-to-date knowledge of Karndean products, services, and processes.
- Contribute to CSAT and SLA targets by delivering timely and accurate service.
- Participate in training sessions and contribute to team improvement initiatives.
- Accurately document all customer interactions in line with internal processes, on relevant systems such as CRM etc.
Requirements:
- Prior experience in a customer-facing or contact centre role.
- Clear, professional communication skills (written and verbal).
- Strong problem-solving mindset and ability to work independently.
- Basic computer literacy and confidence using customer service platforms.
- eam player with a positive attitude and a passion for customer satisfaction.
- Prior experience in a customer-facing or contact centre role.
- Experience using CRMs, Telephony systems, Case management systems.
- Experience working in a high-volume contact centre environment.
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Customer Service Advisor employer: Karndean Design Flooring
Contact Detail:
Karndean Design Flooring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Karndean's products and services before your interview. This will not only help you answer questions confidently but also demonstrate your genuine interest in the company and its offerings.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-play common customer scenarios with a friend to enhance your ability to handle queries effectively and professionally.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved customer issues in the past. Be ready to discuss these experiences during your interview to highlight your capability in delivering first-contact resolutions.
✨Tip Number 4
Research common CRM and telephony systems used in customer service roles. Being knowledgeable about these tools can give you an edge and show that you're prepared to hit the ground running.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving skills and ability to deliver excellent customer service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've successfully handled customer inquiries in the past and how you can contribute to the team's goals.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your communication is clear and professional, reflecting the skills required for the role.
How to prepare for a job interview at Karndean Design Flooring
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Familiarise Yourself with Karndean Products
Before the interview, take some time to research Karndean's products and services. Being knowledgeable about what they offer will not only impress the interviewer but also show that you're proactive and genuinely interested in the company.
✨Practice Clear Communication
Since the role requires strong verbal and written communication skills, practice articulating your thoughts clearly. You might want to rehearse common customer service scenarios to showcase your problem-solving abilities during the interview.
✨Demonstrate Team Spirit
As a Customer Service Advisor, being a team player is crucial. Be prepared to discuss how you've collaborated with colleagues in the past to achieve common goals or improve customer satisfaction, highlighting your positive attitude and teamwork skills.