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- Tasks: Provide top-notch IT support to clients, diagnosing and resolving technical issues.
- Company: Join Karmic Synergy Ltd, a dynamic Managed Service Provider in North Wales.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension, and professional development opportunities.
- Why this job: Make a real impact by supporting high-profile clients in an exciting tech environment.
- Qualifications: Experience in IT support, especially in academic settings, is preferred.
- Other info: Be part of a supportive team with excellent career growth potential.
The predicted salary is between 24000 - 33600 £ per year.
Karmic Synergy Ltd are currently recruiting for a 1st Line IT Support Helpdesk Engineer to join a Managed Service Provider. We are looking for an energising and productive individual with excellent customer service skills, along with relevant experience in IT support to work within our dynamic and enterprising company, affording you opportunities for professional growth and development.
As our ideal candidate, you will preferably have experience of providing IT support within an academic environment and come from a MSP background, providing technical services to our constantly expanding portfolio of high profile clients. Our talented technicians are our customers’ front line of support, providing the highest level of customer support. Routinely working with the company’s customer support team’s helpdesk system, you will be providing a mix of both remote and on-site support and advice. Technicians will support a number of customers remotely within our Education division.
Primary Duties and Responsibilities:- To diagnose and resolve software and hardware calls/tickets.
- To accurately record, update and document requests using the help desk system, maintaining a first-class level of customer service and ensuring that all customers are treated efficiently and in an appropriate manner.
- Execute software installation and deployment to computing systems if necessary.
- Contribute updates to technical documentation, procedures and process definitions.
- Assist infrastructure team with network and infrastructure initiatives, including both hardware and systems administration.
- Must come from a MSP background.
- Experience in a technical support or service delivery function within an IT environment.
- Working knowledge of technical support (break-fix) for Windows desktops/laptops.
- W10 / 11 support knowledge.
- OSX / iOS support knowledge.
- A general understanding of networks - an understanding of TCP/IP, Switches, Routers and Vlans.
- Believes in personal development and is willing to continually improve.
- Can inspire confidence in our stakeholders.
- Proven experience building excellent client relationships.
- Willing to update and adapt skills as required by the demands of the role.
- Able to work occasional weekends / out of hours, an advantage.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical customers at all levels.
- Driving Licence.
- MUST BE NORTH WALES BASED.
- Educational IT support experience.
- Working knowledge of Windows Servers 2022.
- Knowledge of Office 365 and Azure.
- Knowledge of Google Workspace admin.
- Siarad Cymraeg.
- Company pension.
- 25 days holiday plus bank holidays.
- Training and professional development.
Information Technology Support Specialist in Llandudno employer: Karmic Synergy
Contact Detail:
Karmic Synergy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist in Llandudno
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend local meetups or tech events in North Wales, and don’t be shy about introducing yourself. You never know who might have a lead on your next job!
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident when it’s time to shine. Focus on showcasing your customer service skills and technical knowledge, especially around Windows support and networking.
✨Tip Number 3
Tailor your approach for each company. Research Karmic Synergy Ltd and understand their values and clients. When you apply through our website, make sure to highlight how your experience aligns with their needs, especially in an academic environment.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great chance to reiterate why you’re the perfect fit for their team.
We think you need these skills to ace Information Technology Support Specialist in Llandudno
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of IT Helpdesk Engineer. Highlight your experience in IT support, especially within an academic environment, and showcase any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background in MSP aligns with our needs. Keep it engaging and personal – we want to see your personality!
Showcase Your Customer Service Skills: Since this role involves a lot of customer interaction, make sure to highlight your excellent customer service skills. Share examples of how you've built strong client relationships and resolved issues effectively in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Karmic Synergy
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows desktops/laptops and the specific software mentioned in the job description. Be ready to discuss your experience with troubleshooting and support, as well as any relevant tools you've used in previous roles.
✨Show Off Your Customer Service Skills
Since this role emphasises excellent customer service, prepare examples of how you've successfully handled customer queries or issues in the past. Think about times when you went above and beyond to help a client, as this will demonstrate your commitment to providing top-notch support.
✨Familiarise Yourself with the Company
Research Karmic Synergy Ltd and their approach to IT support, especially within the education sector. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think through common IT support scenarios, such as diagnosing a hardware issue or managing a difficult customer interaction. Practising your responses will help you feel more confident and articulate during the actual interview.