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- Tasks: Lead exciting web projects, ensuring smooth delivery and client satisfaction.
- Company: Join Karman Digital, a top HubSpot consultancy with a vibrant team culture.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by bridging user insights and digital solutions in a dynamic environment.
- Qualifications: Experience in UX and digital design, with strong communication and collaboration skills.
- Other info: Embrace AI tools to enhance project outcomes and drive innovation.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Hours: Full time
Salary: Based on experience
Location: Hybrid – Manchester
Department: Digital Engagement
Note: You must live in or around Manchester and don’t need to be an expert in everything listed here. We’re looking for someone confident in project delivery who has practical experience in UX & Design, with curiosity and accountability to grow into the rest.
About the agency & the team
Karman Digital is a UK-based HubSpot consultancy that helps businesses get the most out of their digital operations. We specialise in web development, implementation, API integrations, and RevOps, making sure our clients maximise the potential of HubSpot. As a top 20 Diamond Partner in the EMEA, we’ve delivered award-winning results for clients using the platform, helping them achieve transformative outcomes and see HubSpot in a whole new light.
Is this a role for you?
We are looking for an intellectually curious "thinker-doer" who uses sharp user insight to bridge the gap between complex client requirements and successful digital delivery. As the primary engine behind our web projects, you will thrive on ownership and use strategic clarity to drive projects forward with energy. You will be granted the autonomy and trust to deliver success, ensuring every solution is grounded in user evidence and commercial logic. While you aren’t required to be the lead visual artist, you will lead the UX and help guide the design direction, leveraging AI tools and creatives to bring smart, functional, and high-quality interfaces to life.
As a Digital Delivery Lead, you’ll:
- Own project delivery — keeping web projects moving, running scrums, and making sure outputs meet expectations, and being the key link between clients and our internal team.
- Embed user insight — using discovery workshops, story mapping, and analytics to ground decisions in evidence, not assumptions.
You’ll thrive in this role if you:
- Care about people and outcomes, showing empathy for both client needs and team dynamics.
- Take ownership of outcomes (not just tasks) and deliver clear value to clients.
- Are naturally curious, asking “why” and testing new approaches to keep learning.
- Enjoy collaboration, working openly with colleagues and clients to get the best results.
- Value practical solutions over endless theory, you get things done.
- Want trust and autonomy, with the determination to deliver results.
At Karman, AI isn’t just a productivity tool — it’s a way to improve outcomes. You’ll use AI in discovery, analysis, reporting, and delivery. We’re looking for someone who’s confident experimenting with AI, finding smarter ways of working, and embedding it into every stage of delivery and insight.
Future development: This role offers the opportunity to grow into broader digital strategy.
Responsibilities
- Project Guidance & Alignment
- Act as the Client’s Voice: Ensure goals and visions are represented with empathy throughout the project lifecycle.
- Facilitate Sprints: Run scrums and planning sessions to keep progress visible and the team aligned.
- Maintain Clarity: Keep ClickUp and project information current so everyone understands the "why" behind the daily work.
- Support Momentum: Proactively identify and resolve small blockers to keep the project moving smoothly.
- Discovery Workshops: Lead collaborative sessions and story mapping to foster a shared understanding of project requirements.
- Evidence-Based Decisions: Use data and user flows to guide design choices with evidence rather than assumptions.
- Visualise the Path: Turn research into simple briefs and wireframes that provide clear direction for the final output.
- Support Learning: Help refine direction through iterative feedback loops and user behavior analysis.
- Define the Direction: Help shape the visual path and creative flow for websites and digital journeys.
- Collaborative Design: Work openly and share thinking early to support the team and keep the quality bar high.
- Quality Guidance: Act as a gentle quality filter, ensuring deliverables feel right for the client’s goals before they are presented.
- Design Awareness: Design UX with a practical understanding of HubSpot and component-based structures.
- Build Trust: Develop strong client relationships rooted in transparency, clarity, and empathy.
- Guide Choices: Help clients navigate uncertainty by presenting clear options and helpful trade-offs.
- AI as a Thinking Partner: Use AI as a curiosity tool to surface new ideas and challenge existing assumptions.
- Quality over Speed: Lean on AI to reduce noise, allowing more space for human judgment and creative craft.
Skills, competencies and experience
What you bring
- Strong UX and digital design ability with experience across websites and digital journeys.
- Comfortable leading workshops, presenting thinking and explaining decisions clearly.
- Experience working in sprints and collaborating openly with others.
- Able to link UX design work directly to outcomes, not just visuals.
Relationship & influence
- Able to build strong client relationships rooted in trust, clarity and empathy.
- Confident managing client dynamics, reading the room and adapting communication accordingly.
- Skilled at guiding decisions, influencing outcomes and supporting clients through uncertainty.
- Commercially aware—understands scope, effort, value and how to frame trade-offs.
Your approach to AI
- Uses AI as a thinking partner to improve insight and decision quality.
- Knows when to lean on AI and when human judgement matters.
- Curious about how AI can elevate the work, not replace it.
Helpful (not essential)
- CRO or testing experience
- Familiarity with HubSpot or component-based CMS
- Awareness of accessibility standards
Personality fit
- Dynamic and proactive — takes ownership and keeps work moving.
- Curious — asks questions, challenges assumptions, sharpens decisions.
- Solutions-forward — frames options and outcomes, not problems.
- Thinker-doer balance — can zoom out to understand the problem, then deliver quickly.
- Collaborative — shares thinking early, works openly, supports others.
- Calm when it matters — steady enough to navigate complexity while staying decisive.
Digital Delivery Lead (UX & Web) in Bolton employer: Karman Digital
Contact Detail:
Karman Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Delivery Lead (UX & Web) in Bolton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local coffee chats. You never know who might have the inside scoop on job openings or can refer you to someone looking for a Digital Delivery Lead.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best UX and web projects. Make sure it’s easy to navigate and visually appealing—just like the work you want to do. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to project delivery and UX design. Think about how you can demonstrate your ownership and problem-solving skills. Remember, it’s all about showing how you can add value to their team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Digital Delivery Lead (UX & Web) in Bolton
Some tips for your application 🫡
Show Your Curiosity: When writing your application, let your curiosity shine through! Share examples of how you've explored new ideas or tackled challenges in your previous roles. We love a thinker-doer who isn't afraid to ask 'why' and dig deeper.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your experience in UX and project delivery. We appreciate when you get straight to the heart of what you've achieved and how it relates to the role.
Highlight Collaboration Skills: Since this role involves working closely with clients and teams, make sure to mention your collaborative experiences. Talk about how you've facilitated workshops or led scrums, and how that helped drive projects forward. We want to see your team spirit!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in our job description. Show us why you're the perfect fit for Karman Digital and how you can contribute to our success.
How to prepare for a job interview at Karman Digital
✨Know Your UX Fundamentals
Brush up on your UX principles and be ready to discuss how you've applied them in past projects. Karman Digital values practical experience, so think of specific examples where your user insights made a difference in project delivery.
✨Showcase Your Project Management Skills
Be prepared to talk about your experience with running scrums and managing project timelines. Highlight any tools you’ve used, like ClickUp, to keep projects on track and ensure everyone is aligned. This will demonstrate your ability to own project delivery.
✨Emphasise Collaboration and Empathy
Karman Digital looks for someone who cares about people and outcomes. Share stories that showcase your ability to build strong client relationships and work collaboratively with teams. Show how you’ve navigated client dynamics and adapted your communication style.
✨Get Comfortable with AI
Since AI is a key part of the role, be ready to discuss how you've used AI tools in your previous work. Talk about how you’ve leveraged AI for insights or decision-making, and express your curiosity about experimenting with new technologies to enhance project outcomes.