Account Assistant, Fashion Communications

Karla Otto is a globally recognized public relations and communications agency, founded in 1982, with offices in 15 key cities across the UK, EMEA, US, and Asia. With a strong presence in fashion capitals such as Milan, London, Paris, and New York, the agency has built a reputation for representing some of the most prestigious names in fashion, beauty, and lifestyle.

To help support our future growth as an agency, we are looking for an Account Assistant to join our team based in our London office.

Key Responsibilities

• Actively involved in pitching samples to press, developing and writing pitches with creative flair.
• Support the signing-in process of samples at the beginning of the season.
• Monitor and control the movement of all client samples in and around the building.
• Responsible for the send out and returns process of samples to key contacts (editors, influencers, stylists etc.) and escalates any challenges to senior team members.
• Maintain an organised approach to signing samples out of the building and identifying any concerns that create risk to Karla Otto’s reputation or ability to provide an exceptional client experience.
• Maintain regular communication with the client specifically relating to samples.
• Prepare agendas, meeting minutes and media updates for client calls.
• Collaborate with the account team to identify opportunities to increase product/brand visibility.
• Compile and review editorial clippings to clients.
• Monitor and share coverage across print, online and social media with clients.
• Compile client reports on a weekly, monthly and quarterly basis that highlight success or opportunities against the agreed key performance indicators for individual clients.
• Build and cultivate relationships with members of press by supporting showroom appointments, events and press meetings.
• Provide essential support at events, with projects and shows including evenings/weekend support as required.
• Keep up to date with developments in media and social sphere and identify opportunities to suggest suitable influencers for KO clients.
• Updating and maintaining contact database and industry moves.
• Work on reception for a short period each week to assist with greeting visitors.

Key Attributes

• Experience as public relations and/or communications, marketing intern.
• Interest in culture, arts, fashion and lifestyle.
• Strong written and oral communication, research, and organization skills.
• Ability to work under pressure, meet deadlines, and prioritize in a fast‑paced environment.
• Confidence to make suggestions and bring ideas to the team that focus on client experience.
• Experience in monitoring and tracking global media coverage and utilizing tools to measure impact and report back to the business.
• Positive attitude to challenging situations and willingness to go above and beyond to complete projects accurately and on time.
• Highly motivated, enthusiastic, strong work ethic.
• Efficiency in Outlook, Excel and PowerPoint required.

Karla Otto embraces and celebrates diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Karla Otto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.