At a Glance
- Tasks: Lead a team of Field Service Engineers and ensure top-notch service delivery.
- Company: Dynamic medical devices company focused on innovation and customer success.
- Benefits: 34 days holiday, company car, private medical, and generous pension.
- Other info: Join a collaborative environment with strong career growth opportunities.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Experience in field service management, ideally in medical devices.
The predicted salary is between 50000 - 65000 £ per year.
We are seeking an experienced and motivated Field Service Manager to provide regional leadership across our Field Service operations within a dynamic medical devices environment. In this role, you will drive compliant, efficient, and customer-focused service delivery, ensuring outstanding clinical and operational outcomes. You will be accountable for regional performance, people leadership, operational efficiency, and delivering a consistent, high-quality customer experience aligned to our Field Service strategy. This is a key leadership role where you will position Field Service as a strategic enabler of clinical uptime and customer success, while fostering strong collaboration across Sales and wider business functions.
- Lead and develop a team of Field Service Engineers across the region
- Deliver strong service performance (KPIs, SLAs, first‑time‑fix)
- Drive efficiency and cost control (OPEX) through effective planning and resource management
- Act as the escalation point for customer issues, ensuring timely resolution
- Ensure compliance with regulatory and quality standards (MDR, ISO, QMS)
- Partner with Sales and internal teams to enhance customer experience
Experienced Field Service leader, ideally in medical devices or a regulated industry. Strong people manager with a track record of improving performance. Customer-focused, with excellent problem‑solving and communication skills. Knowledge of quality and regulatory standards is highly desirable.
Your Benefits:
- Company car
- 34 days holiday (inclusive of public holidays)
- Generous Pension
- Private Medical
- Medical cash back scheme
- Company sick pay
- Life Assurance
- Critical illness and income protection (service requirements apply)
- Perkbox benefits platform
Field Service Manager in Street employer: KARL STORZ
Join a leading medical devices company that prioritises employee growth and well-being, offering a supportive work culture where your leadership can make a significant impact. With generous benefits including a company car, 34 days of holiday, and comprehensive health coverage, you will thrive in an environment that values compliance, efficiency, and customer satisfaction. This role not only allows you to drive operational excellence but also fosters collaboration across teams, ensuring a rewarding career path in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Manager in Street
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical devices field and let them know you're on the hunt for a Field Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of regulatory and quality standards. Be ready to discuss how you've driven compliance and efficiency in past roles, as this will show you're the right fit for the job.
✨Tip Number 3
Showcase your leadership skills! When chatting with potential employers, share specific examples of how you've developed teams and improved performance. This will highlight your ability to lead a team of Field Service Engineers effectively.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for the perfect Field Service Manager position. Plus, it shows you're serious about joining our team and contributing to our mission.
We think you need these skills to ace Field Service Manager in Street
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Manager role. Highlight your experience in medical devices and any leadership roles you've held. We want to see how your skills align with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics to demonstrate how you’ve improved performance or customer satisfaction in previous roles. Numbers speak volumes!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you’re passionate about this role and how your background makes you the perfect fit. We love seeing genuine enthusiasm for the position.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at KARL STORZ
✨Know Your Stuff
Make sure you brush up on your knowledge of the medical devices industry and the specific regulatory standards mentioned in the job description. Being able to discuss MDR, ISO, and QMS confidently will show that you're serious about compliance and quality.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved performance or resolved conflicts. This will demonstrate your capability as a strong people manager, which is crucial for this role.
✨Customer Focus is Key
Be ready to discuss how you've enhanced customer experiences in previous roles. Share stories that highlight your problem-solving skills and your ability to act as an escalation point for customer issues. This will show that you understand the importance of customer satisfaction.
✨Collaborate and Communicate
Since this role involves working closely with Sales and other internal teams, think of examples where you've successfully collaborated across departments. Highlight your communication skills and how they contributed to achieving common goals, as this will resonate well with the interviewers.
