At a Glance
- Tasks: Support customers and strengthen relationships while ensuring smooth order processing.
- Company: Join a leading medical equipment supplier with a strong global presence.
- Benefits: Enjoy 34 days holiday, private medical care, and a generous pension.
- Other info: Dynamic team environment with opportunities for personal development.
- Why this job: Make a real difference in healthcare by supporting innovative solutions.
- Qualifications: GCSE or A-level education and experience in customer service or sales support.
The predicted salary is between 25000 - 28000 £ per year.
KARL STORZ is one of the world’s leading suppliers of medical equipment for minimally invasive surgery.
Since its beginnings in 1945, KARL STORZ has established itself worldwide as an international and highly regarded company in the production and sale of medical instruments and devices.
The family-owned company KARL STORZ applies tradition and experience to think about tomorrow, today.
The company caters for future trends with sophisticated products, services and processes that systematically support our global activities.
Our commitment to performance and professionalism means we can guarantee both user and patient the ideal solution.
In doing so, we secure and create top-quality jobs in all our corporate locations.
About the Role
We are looking for a proactive and customer-focused
Customer Support Executive to join our team in Slough. In this role, you will play a key part in strengthening customer relationships and supporting the growth of our human and veterinary business.
You’ll work closely with sales teams and customers, ensuring a smooth, efficient experience across all stages of the customer journey.
Key Responsibilities
- Prepare and manage customer quotations, proposals, and pricing enquiries, ensuring accuracy and timely delivery
- Support order processing, reporting, and provide relevant company and product information to customers
- Proactively communicate with customers and internal sales teams, handling queries relating to orders, shipments, and logistics
- Maintain accurate records of customer interactions within CRM systems
- Ensure compliance with UK and global regulatory requirements, escalating issues where necessary
- Assist in resolving customer complaints and supporting corrective actions in line with company procedures
- Collaborate with regional sales teams and act as a key liaison for operational queries
- Contribute to meetings and wider business activities as required
- What We’re Looking For
Experience & Qualifications
- Educated to GCSE or A-level standard (or equivalent)
- Experience in customer service, sales support, administration, or order processing roles
- Familiarity with ERP/CRM systems (e. g., SAP or Salesforce is desirable)
Skills & Attributes
- Excellent communication and customer service skills
- Strong attention to detail and accuracy
- Ability to stay calm and effective under pressure
- Good problem-solving and decision-making skills
- Team-oriented mindset with strong collaboration skills
- Well-organised with effective time management
- A proactive approach to learning and personal development
- Technical Skills
- Proficiency in Microsoft Office
- Experience with SAP S/4HANA and Salesforce (preferred)
- Role Information
- £30,000-£34,000
- Full time
- Permanent
- Monday-Friday
- 35 hours per week
- Office based in Slough
- Your Benefits
- 34 days holiday (inclusive of public holidays)
- Generous Pension
- Private Medical
- Medical cash back scheme
- Company sick pay
- Life Assurance
- Critical illness and income protection (service requirements apply)
- Perkbox benefits platform
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive (m/f/d) in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KARL STORZ. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KARL STORZ before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Executive (m/f/d) in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KARL STORZ:Your cover letter is your chance to shine! Tell us why you want to work at KARL STORZ specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KARL STORZ!
How to prepare for a job interview at KARL STORZ
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
