About the Role
We are seeking an experienced and motivated Field Service Manager to provide regional leadership across our Field Service operations within a dynamic medical devices environment.
In this role, you will drive compliant, efficient, and customer-focused service delivery, ensuring outstanding clinical and operational outcomes. You will be accountable for regional performance, people leadership, operational efficiency, and delivering a consistent, high-quality customer experience aligned to our Field Service strategy.
This is a key leadership role where you will position Field Service as a strategic enabler of clinical uptime and customer success, while fostering strong collaboration across Sales and wider business functions.
- Lead and develop a team of Field Service Engineers across the region
- Deliver strong service performance (KPIs, SLAs, first-time-fix)
- Drive efficiency and cost control (OPEX) through effective planning and resource management
- Act as the escalation point for customer issues, ensuring timely resolution
- Ensure compliance with regulatory and quality standards (MDR, ISO, QMS)
- Partner with Sales and internal teams to enhance customer experience
About You
- Experienced Field Service leader, ideally in medical devices or a regulated industry
- Strong people manager with a track record of improving performance
- Customer-focused, with excellent problem-solving and communication skills
- Knowledge of quality and regulatory standards is highly desirable
Your Benefits
- Company car
- 34 days holiday (inclusive of public holidays)
- Generous Pension
- Private Medical
- Medical cash back scheme
- Company sick pay
- Life Assurance
- Critical illness and income protection (service requirements apply)
- Perkbox benefits platform
KARL STORZ is an equal opportunities employer.
