At a Glance
- Tasks: Lead a team of Field Service Engineers to deliver exceptional service in the medical devices sector.
- Company: KARL STORZ, a leader in medical technology dedicated to improving patient lives.
- Benefits: 34 days holiday, private medical, life assurance, and company car.
- Other info: Join a dynamic team focused on customer success and operational excellence.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Experience in field service management, preferably in medical devices or regulated industries.
The predicted salary is between 50000 - 65000 £ per year.
At KARL STORZ, we take pride in helping patients through some of the toughest journeys of their lives. We are making contributions that matter. Regardless of your role, YOU improve patients’ lives every day.
We are seeking an experienced and motivated Field Service Manager to provide regional leadership across our Field Service operations within a dynamic medical devices environment. In this role, you will drive compliant, efficient, and customer-focused service delivery, ensuring outstanding clinical and operational outcomes. You will be accountable for regional performance, people leadership, operational efficiency, and delivering a consistent, high-quality customer experience aligned to our Field Service strategy.
This is a key leadership role where you will position Field Service as a strategic enabler of clinical uptime and customer success, while fostering strong collaboration across Sales and wider business functions.
- Lead and develop a team of Field Service Engineers across the region
- Deliver strong service performance (KPIs, SLAs, first-time-fix)
- Drive efficiency and cost control (OPEX) through effective planning and resource management
- Act as the escalation point for customer issues, ensuring timely resolution
- Ensure compliance with regulatory and quality standards (MDR, ISO, QMS)
- Partner with Sales and internal teams to enhance customer experience
About You
- Experienced Field Service leader, ideally in medical devices or a regulated industry
- Strong people manager with a track record of improving performance
- Customer-focused, with excellent problem-solving and communication skills
- Knowledge of quality and regulatory standards is highly desirable
Benefits:
- Company car
- 34 days holiday (inclusive of public holidays)
- Private Medical
- Medical cash back scheme
- Company sick pay
- Life Assurance
- Critical illness and income protection (service requirements apply)
Field Service Manager - South (m/f/d) employer: KARL STORZ SE & Co. KG
At KARL STORZ, we are dedicated to making a meaningful impact on patients' lives through our innovative medical devices. As a Field Service Manager, you will thrive in a supportive work culture that prioritises employee growth and collaboration, with access to comprehensive benefits such as a company car, private medical insurance, and generous holiday allowance. Join us in a role where your leadership will not only enhance operational efficiency but also contribute to the success of our mission to improve healthcare outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Manager - South (m/f/d)
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical devices field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Field Service Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. At KARL STORZ, they care about improving patients' lives, so be ready to share how your experience aligns with their mission and how you can contribute to their success.
✨Tip Number 3
Showcase your leadership skills! Be prepared to discuss specific examples of how you've led teams to achieve outstanding service performance and resolved customer issues effectively. This will demonstrate that you're the right fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Field Service Manager - South (m/f/d)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Field Service Manager role. Highlight your leadership experience, especially in medical devices or regulated industries, to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about improving patient lives and how your customer-focused approach can drive service excellence in our team.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We want to see your thought process and how you ensure timely resolutions for customer issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at KARL STORZ SE & Co. KG
✨Know Your Stuff
Make sure you brush up on your knowledge of the medical devices industry and the specific regulatory standards like MDR and ISO. Being able to discuss these topics confidently will show that you're not just a people manager, but also someone who understands the technical side of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved performance or resolved conflicts. This will help demonstrate your capability as a strong leader who can drive service performance and foster collaboration.
✨Customer Focus is Key
Be ready to discuss how you've enhanced customer experiences in previous roles. Share stories that highlight your problem-solving skills and your ability to act as an escalation point for customer issues. This will show that you understand the importance of customer satisfaction in the field service environment.
✨Plan for Questions
Anticipate questions related to operational efficiency and cost control. Think about how you've managed resources effectively in the past and be prepared to share your strategies. This will demonstrate your ability to drive efficiency and manage OPEX, which is crucial for this role.
