At a Glance
- Tasks: Lead a team of Field Service Engineers to deliver exceptional service in the medical devices sector.
- Company: Join KARL STORZ, a leader in improving patient lives through innovative medical technology.
- Benefits: Enjoy 34 days holiday, private medical care, and life assurance.
- Other info: Dynamic role with opportunities for career growth and collaboration across teams.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Proven experience in field service management, ideally in medical devices.
The predicted salary is between 50000 - 65000 £ per year.
At KARL STORZ, we take pride in helping patients through some of the toughest journeys of their lives. We are making contributions that matter. Regardless of your role, YOU improve patients’ lives every day.
We are seeking an experienced and motivated Field Service Manager to provide regional leadership across our Field Service operations within a dynamic medical devices environment. In this role, you will drive compliant, efficient, and customer-focused service delivery, ensuring outstanding clinical and operational outcomes. You will be accountable for regional performance, people leadership, operational efficiency, and delivering a consistent, high-quality customer experience aligned to our Field Service strategy.
This is a key leadership role where you will position Field Service as a strategic enabler of clinical uptime and customer success, while fostering strong collaboration across Sales and wider business functions.
- Lead and develop a team of Field Service Engineers across the region
- Deliver strong service performance (KPIs, SLAs, first-time-fix)
- Drive efficiency and cost control (OPEX) through effective planning and resource management
- Act as the escalation point for customer issues, ensuring timely resolution
- Ensure compliance with regulatory and quality standards (MDR, ISO, QMS)
- Partner with Sales and internal teams to enhance customer experience
About You
- Experienced Field Service leader, ideally in medical devices or a regulated industry
- Strong people manager with a track record of improving performance
- Customer-focused, with excellent problem-solving and communication skills
- Knowledge of quality and regulatory standards is highly desirable
Benefits:
- Company car
- 34 days holiday (inclusive of public holidays)
- Private Medical
- Medical cash back scheme
- Company sick pay
- Life Assurance
- Critical illness and income protection (service requirements apply)
Field Service Manager - North (m/f/d) employer: KARL STORZ SE & Co. KG
At KARL STORZ, we are dedicated to making a meaningful impact on patients' lives, and as a Field Service Manager, you will be at the forefront of this mission. Our supportive work culture fosters collaboration and professional growth, offering extensive benefits such as a company car, private medical insurance, and generous holiday allowances. Join us in a dynamic environment where your leadership will drive exceptional service delivery and contribute to outstanding clinical outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Manager - North (m/f/d)
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical devices field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Field Service Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of regulatory standards and customer service excellence. We want you to showcase your experience in improving performance and driving efficiency, so have some solid examples ready to share!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Field Service Manager position. We love seeing candidates who take the initiative to connect directly with us, and it shows you're serious about joining our team!
We think you need these skills to ace Field Service Manager - North (m/f/d)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Manager role. Highlight your experience in medical devices and any leadership roles you've held. We want to see how your skills align with our mission of improving patients' lives.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your ability to drive service performance and improve customer experiences. Numbers and KPIs can really make you stand out!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for our team. We love seeing genuine enthusiasm for what we do at KARL STORZ.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at KARL STORZ SE & Co. KG
✨Know Your Stuff
Make sure you brush up on your knowledge of the medical devices industry and the specific regulatory standards like MDR and ISO. Being able to discuss these topics confidently will show that you're not just a people manager, but also someone who understands the technical side of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved performance or resolved conflicts. This will help demonstrate your capability as a strong leader who can drive service performance and foster collaboration.
✨Customer Focus is Key
Be ready to discuss how you've enhanced customer experiences in previous roles. Share stories that highlight your problem-solving skills and your ability to act as an escalation point for customer issues. This will show that you understand the importance of customer satisfaction in the field service environment.
✨Plan for Questions
Anticipate questions related to operational efficiency and cost control. Think about how you've managed resources effectively in the past and be prepared to share your strategies. This will demonstrate your ability to drive efficiency and manage OPEX, which is crucial for this role.
