At a Glance
- Tasks: Drive sales and enhance customer satisfaction in a vibrant retail environment.
- Company: Join a successful luxury brand with ambitious growth plans.
- Benefits: Competitive salary, dynamic work culture, and opportunities for career advancement.
- Other info: Inclusive workplace welcoming diverse perspectives and experiences.
- Why this job: Be part of a team that values customer loyalty and exceptional service.
- Qualifications: 3+ years in retail, strong customer service skills, and a passion for luxury brands.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for full-time 40hrs Senior Sales Associate for our store in Westfield. This is a fantastic opportunity to join a strong and successful business with ambitious yet realistic growth plans. This position is responsible for achieving the sales and profit targets and reporting the results of your work to your Store Manager. You will work continuously on improving the service quality in the store and ensure that a store ambiance is achieved in line with the corporate identity.
Key accountabilities
- Customer satisfaction: This involves providing an outstanding service that will create a positive experience for the customer and generate loyalty with a happy working environment. Consistently show a genuine desire to help customers. Establish and promote customer loyalty using company tools such as mailing list cards and customer books. Provide extra information and go the extra mile to satisfy the customer. When a product is not available, always offer alternatives. Deal with complaints in a professional manner by passing them onto your manager.
- Product knowledge: This involves an outstanding knowledge of the product reflecting on the quality of the service provided. Excellent knowledge of the trends and fabrics (composition, terminology, garment care, styles, etc.). Maximise the potential of the product to create sales.
- Drive sales: This involves a good knowledge of the business that will provide growth in sales. Give feedback to Store Manager about what is selling. Build a regular client base. Be aware of the best and slow sellers to improve general sales.
- Maintains safety, security and integrity: This involves that all procedures are being followed and that safety is being kept. Ensure that aisles are safe. Make sure the stockroom is safe. Take action if other associates are acting in an unsafe manner. Follow all procedures for loss prevention. Take action to reduce shrink. Treat all associates and customers with respect.
Profile:
- Minimum of 3 years of progressively Retail experience in a luxury/contemporary brand.
- Extensive experience and ability to lead the delivery of a high level of customer service in a Brand Retailer.
- Communicate honestly, openly, and constructively.
- Contribute to an inclusive culture of diverse styles and talents working toward a clear purpose.
- Demonstrate flexibility and innovation in recognising and reacting to the changing business environment.
- You love working with international clients.
- Proficient level in English.
We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us.
Senior Sales Associate - Westfield White City employer: KARL LAGERFELD
Join our dynamic team at Westfield White City as a Senior Sales Associate, where we prioritise employee growth and a vibrant work culture. With a commitment to exceptional customer service and a supportive environment, we offer competitive benefits and opportunities for professional development, making us an ideal employer for those seeking a rewarding career in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales Associate - Westfield White City
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your pitch! You want to be able to talk about your experience and how it relates to the Senior Sales Associate role without sounding rehearsed. Keep it natural and engaging – think of it as a conversation rather than a monologue.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus in landing that job.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Sales Associate - Westfield White City
Some tips for your application 🫡
Show Your Passion for Sales:When you're writing your application, let your enthusiasm for sales shine through! Share specific examples of how you've driven sales in the past and how you can bring that energy to our team at Westfield.
Highlight Customer Service Skills:We want to know how you create positive experiences for customers. Include stories that showcase your ability to go the extra mile and handle complaints like a pro. This will show us you're a perfect fit for our customer-focused culture.
Demonstrate Product Knowledge:Make sure to mention your experience with luxury or contemporary brands. Talk about your understanding of trends and fabrics, as this knowledge is key to providing top-notch service and driving sales in our store.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and get you into the process. We can't wait to see what you bring to the table!
How to prepare for a job interview at KARL LAGERFELD
✨Know Your Products Inside Out
Make sure you brush up on your product knowledge before the interview. Understand the fabrics, styles, and care instructions of the items you'll be selling. This will not only impress your interviewers but also show that you're genuinely interested in providing excellent service.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone the extra mile for customers in previous roles. Think about times when you dealt with complaints or provided alternatives when products were unavailable. This will demonstrate your commitment to customer satisfaction, which is key for this role.
✨Be Ready to Discuss Sales Strategies
Think about how you can drive sales in the store. Be prepared to share your ideas on building a regular client base and how to identify best and slow sellers. Showing that you have a proactive approach to sales will set you apart from other candidates.
✨Emphasise Teamwork and Flexibility
This position requires working well with others and adapting to changes. Share experiences where you've contributed to a positive team environment or adapted to new challenges. Highlighting your ability to work collaboratively will resonate well with the interviewers.
