Sales Associate (part-time) - Regent Street, London

About The Brand

At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.” Always contemporary and forward‑looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld. We strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion. Our headquarters in Paris and Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 50 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl’s world and iconic attributes.

The Role

For our store at Regent Street, we are recruiting for part‑time Sales Associates (32 hrs). Sales Associates provide excellent and friendly service by assessing the needs of the customer and assisting. Associates in this position know how to greet, qualify, recommend, and close every customer. Sales Associates work in cooperation with their Store Manager and other associates to ensure customers’ needs are met. Each associate has the responsibility of providing a safe working and shopping environment. This is ideally for a long‑term contract period.

• Customer satisfaction
  • Providing an outstanding service that will create a positive experience for the customer and generate loyalty in a happy working environment.
  • Consistently show a genuine desire to help customers.
  • Establish and promote customer loyalty using company tools such as mailing list cards and customer books.
  • Provide extra information and go the extra mile to satisfy the customer.
  • When a product is not available, always offer alternatives.
  • Deal with complaints in a professional manner by passing them on to their manager.
• Product knowledge
  • Having outstanding knowledge of the product, reflecting on the quality of the service provided.
  • Excellent knowledge of the trends and fabrics (composition, terminology, garment care, styles, etc.).
  • Maximize the potential of the product to create sales.
• Drive sales
  • Having a good knowledge of the business that will provide growth in sales.
  • Give feedback to Store Manager about what is selling.
  • Build a regular client base.
  • Be aware of the best and slow sellers to improve general sales.
• Visual Merchandising
  • Reporting to the Store Manager with guidance and direction given by HQ VM to support the visual merchandising activities within the dedicated store and appointed locations.
  • Providing hands‑on support for store VM activities as required (dedicated window launches, events & product launches).
  • Executing and ensuring shop‑floor and window VM as well as VM training following VM guidelines and direction given by HQ VM and Store Manager.
  • Supporting the in‑store & window rotation of VM tools following the direction given by HQ VM.
  • Giving regular VM reports to HQ team.
  • Working closely with Area VM to coordinate visit/activity schedule (VM visit calendar, preparation, follow‑up and maintenance).
  • Store opening VM support and store visits on a pre‑defined and approved basis.

Profile

Minimum of 2 years of progressive retail experience in a luxury/contemporary brand. Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer. Communicate honestly, openly, and constructively. Contribute to an inclusive culture of diverse styles and talents working toward a clear purpose. Demonstrate flexibility and innovation in recognizing and reacting to the changing business environment. Love working with international clients.

JOIN #TEAMKARL

If you are interested in joining #TEAMKARL, we invite you to submit your application today. At #TEAMKARL, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us.