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For Companies At a Glance
- Tasks: Drive sales and deliver exceptional customer service in a vibrant retail environment.
- Company: Join a successful luxury brand with ambitious growth plans.
- Benefits: Competitive salary, inclusive culture, and opportunities for career advancement.
- Other info: Embrace diversity and work with international clients in a supportive atmosphere.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: 3+ years retail experience in luxury brands and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
We are recruiting for a full-time 40hrs Senior Sales Associate for our store in Westfield. This is a fantastic opportunity to join a strong and successful business with ambitious yet realistic growth plans. This position is responsible for achieving the sales and profit targets and reporting the results of your work to your Store Manager. You will work continuously on improving the service quality in the store and ensure that a store ambiance is achieved in line with the corporate identity.
Key accountabilities
- Customer satisfaction
- This involves providing an outstanding service that will create a positive experience for the customer and generate loyalty with a happy working environment.
- Consistently show a genuine desire to help customers.
- Establish and promote customer loyalty using company tools such as mailing list cards and customer books.
- Provide extra information and go the extra mile to satisfy the customer.
- When a product is not available, always offer alternatives.
- Deal with complaints in a professional manner by passing them onto their manager.
- Product knowledge
- This involves an outstanding knowledge of the product reflecting on the quality of the service provided.
- Excellent knowledge of the trends and fabrics (composition, terminology, garment care, styles, etc.).
- Maximise the potential of the product to create sales.
- Drive sales
- This involves a good knowledge of the business that will provide growth in sales.
- Give feedback to Store Manager about what is selling.
- Build a regular client base.
- Be aware of the best and slow sellers to improve general sales.
- Maintains safety, security and integrity
- This involves that all procedures are being followed and that safety is being kept.
- Ensure that aisles are safe.
- Make sure the stockroom is safe.
- Take action if other associates are acting in an unsafe manner.
- Follow all procedures for loss prevention.
- Take action to reduce shrink.
- Treat all associates and customers with respect.
Profile
- Minimum of 3 years of progressive retail experience in a luxury/contemporary brand.
- Extensive experience and ability to lead the delivery of a high level of customer service in a Brand Retailer.
- Communicate honestly, openly, and constructively.
- Contribute to an inclusive culture of diverse styles and talents working toward a clear purpose.
- Demonstrate flexibility and innovation in recognising and reacting to the changing business environment.
- You love working with international clients.
- Proficient level in English.
We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us.
Senior Sales Associate - Westfield White City in London employer: KARL LAGERFELD
Contact Detail:
KARL LAGERFELD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Associate - Westfield White City in London
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain why you're the perfect fit for the Senior Sales Associate role. Highlight your experience in luxury retail and how you can drive sales while providing top-notch customer service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Sales Associate - Westfield White City in London
Some tips for your application 🫡
Show Your Passion for Sales: When writing your application, let us see your enthusiasm for sales! Share specific examples of how you've driven sales in previous roles and how you can bring that energy to our team at Westfield.
Highlight Customer Service Skills: We want to know how you create positive customer experiences. Include stories that showcase your ability to go the extra mile for customers and how you handle complaints professionally.
Demonstrate Product Knowledge: Make sure to mention your understanding of luxury brands and trends. We love candidates who can talk about fabrics and styles, so don’t hold back on showing off your expertise!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at KARL LAGERFELD
✨Know Your Products Inside Out
Make sure you have a solid understanding of the products you'll be selling. Research the latest trends, fabrics, and styles relevant to the luxury market. This knowledge will not only impress your interviewers but also help you demonstrate how you can drive sales and enhance customer satisfaction.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went the extra mile for customers. Highlight situations where you resolved complaints or created loyalty. This will show that you genuinely care about customer satisfaction, which is key for this role.
✨Be Ready to Discuss Sales Strategies
Think about how you can contribute to achieving sales and profit targets. Be prepared to discuss your approach to building a client base and how you would provide feedback on product performance. This shows that you're proactive and results-driven.
✨Emphasise Teamwork and Flexibility
Since the role involves working with a diverse team, be ready to talk about your experience in collaborative environments. Share how you've adapted to changes in the business landscape and contributed to an inclusive culture. This will resonate well with the company's values.