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- Tasks: Deliver exceptional customer service and drive sales in a luxury retail environment.
- Company: Join the dynamic and inclusive team at KARL LAGERFELD.
- Benefits: Full-time position with opportunities for growth and a supportive work culture.
- Why this job: Be part of a brand that embraces creativity and sustainability while connecting with diverse customers.
- Qualifications: 2+ years in retail, strong customer service skills, and a passion for fashion.
- Other info: Join a global team and contribute to an exciting brand vision.
The predicted salary is between 24000 - 36000 £ per year.
At Karl Lagerfeld, we are driven by Karl's mantra: "Embrace the present and invent the future." We are always contemporary and forward‐looking, sharing the creative vision of our founder. Our headquarters in Paris and Amsterdam host a diverse team from over 50 countries, creating stories and product concepts that connect to Karl's world. We engage consumers online and offline, maximizing engagement across 200+ stores, wholesale partners, and a strong digital footprint via KARL.COM. We are dynamic, fast‐growing, and inclusive, committed to sustainability and integrity.
We are recruiting for a full‐time Sales Associate for our store in Westfield. This fantastic opportunity joins a strong business with ambitious yet realistic growth plans. The position is responsible for achieving sales and profit targets and reporting results to the Store Manager. You will continuously improve service quality and ensure store ambiance aligns with corporate identity.
Key Accountabilities- Customer satisfaction – Providing an outstanding service that creates a positive experience for the customer and generates loyalty in a happy working environment.
- Consistently show a genuine desire to help customers.
- Establish and promote customer loyalty using company tools such as mailing list cards and customer books.
- Provide extra information and go the extra mile to satisfy the customer.
- When a product is not available, always offer alternatives.
- Deal with complaints in a professional manner by passing them to the manager.
- Product knowledge – Outstanding knowledge of the product, reflecting on the quality of the service provided.
- Excellent knowledge of trends and fabrics (composition, terminology, garment care, styles, etc.).
- Maximize the potential of the product to create sales.
- Drive sales – Good knowledge of the business that provides growth in sales.
- Give feedback to the Store Manager about what is selling.
- Build a regular client base.
- Aware of best and slow sellers to improve general sales.
- Maintain safety, security, and integrity – Follow all procedures, keep aisles and stockroom safe, and act against unsafe behaviours.
- Follow all procedures for loss prevention and take action to reduce shrink.
- Treat all associates and customers with respect.
- Minimum of 2 years of progressively retail experience in a luxury/contemporary brand.
- Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer.
- Communicate honestly, openly, and constructively.
- Contribute to an inclusive culture of diverse styles and talents working toward a clear purpose.
- Demonstrate flexibility and innovation in recognizing and reacting to the changing business environment.
- Love working with international clients.
- Proficient level in English.
If you are interested in joining #TEAMKARL, we invite you to submit your application today. At #TEAMKARL, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas, and experiences to work with us.
Sales Associate - Westfield White City in London employer: KARL LAGERFELD
Contact Detail:
KARL LAGERFELD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Westfield White City in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Karl Lagerfeld's collections, values, and latest trends. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out from the crowd.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios in-store, like dealing with complaints or upselling products. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events related to the fashion industry. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the safest way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining #TEAMKARL. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Sales Associate - Westfield White City in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love the brand and the fashion industry. Share your experiences that connect with our values and Karl's vision.
Tailor Your CV: Make sure your CV is tailored specifically for the Sales Associate position. Highlight your retail experience, especially in luxury brands, and any customer service achievements. We love seeing how you've gone the extra mile for customers!
Be Authentic: We appreciate honesty and openness, so be yourself in your application. Share your unique perspective and experiences that make you a great fit for #TEAMKARL. Authenticity goes a long way in standing out!
Apply Through Our Website: Remember to apply through our official careers page! It’s the safest way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team. We can’t wait to hear from you!
How to prepare for a job interview at KARL LAGERFELD
✨Know Your Product
Before the interview, dive deep into Karl Lagerfeld's product range. Familiarise yourself with the latest trends, fabrics, and styles. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the brand and ready to drive sales.
✨Showcase Your Customer Service Skills
Prepare examples from your previous retail experience where you went above and beyond for a customer. Highlight how you handled complaints or provided exceptional service. This aligns perfectly with the role's focus on customer satisfaction and loyalty.
✨Demonstrate Your Passion for Fashion
Express your enthusiasm for the fashion industry and how it connects to your personal style. Share insights about how you keep up with fashion trends and how you can contribute to creating a positive store ambiance that reflects the brand's identity.
✨Be Ready to Discuss Sales Strategies
Think about how you've previously contributed to sales growth in your past roles. Be prepared to discuss specific strategies you used to build a client base or promote products. This will show that you understand the business side of retail and are ready to help achieve sales targets.
