At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join the iconic Karl Lagerfeld brand, known for its creativity and innovation.
- Benefits: Flexible part-time hours, inclusive team culture, and opportunities for career growth.
- Other info: Work with a diverse team and connect with international clients.
- Why this job: Be part of a dynamic team that values your input and creativity.
- Qualifications: Retail experience in luxury brands and a passion for fashion.
The predicted salary is between 11.7 - 14.3 £ per hour.
ABOUT THE BRAND
At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.” Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld. We strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion. Our headquarters in Paris and Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 35 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl’s world and iconic attributes.
We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our karllagerfeld.com flagship store, which reaches 96 countries. Our digital channels currently represent more than 30% of our overall full-price business. We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we’re committed to working toward the highest standards of sustainability and integrity across all areas of our business.
THE ROLE
For our store at Regent Street, we are recruiting for part-time Sales Associates (16 hrs and able to flex up). Sales Associates provide excellent and friendly service by assessing the needs of the customer and assisting. Associates in this position know how to greet, qualify, recommend, and close every customer. Sales Associates work in cooperation with their Store Manager and other associates to ensure customers’ needs are met. Each associate has the responsibility of providing a safe working and shopping environment.
Customer satisfaction
- This involves providing an outstanding service that will create a positive experience for the customer and generate loyalty with a happy working environment.
- Consistently show a genuine desire to help customers.
- Establishes and promotes customer loyalty using company tools such as mailing list cards and customer books.
- Provides extra information and will go the extra mile to satisfy the customer.
- When a product is not available, always offer alternatives.
- Deals with complaints in a professional manner by passing them on to their manager.
Product knowledge
- This involves an outstanding knowledge of the product reflecting on the quality of the service provided.
- Excellent knowledge of the trends and fabrics (composition, terminology, garment care, styles etc.).
- Maximizes the potential of the product to create sales.
Drive sales
- This involves a good knowledge of the business that will provide growth in sales.
- Give feedback to Store Manager about what is selling.
- Build a regular clients base.
- Is aware of the best and slow sellers to improve general sales.
Visual Merchandising
- Reporting to the Store Manager with guidance and direction given by HQ VM to support the visual merchandising activities within the dedicated store and appointed locations.
- Providing hands-on support for store VM activities as required (dedicated window launches, events & product launches).
- Executing/ensuring shop-floor and window VM as well as VM training following VM guidelines and direction given by HQ VM and Store Manager.
- Supporting the instore & window rotation of VM tools following the direction given by HQ VM.
- Feedback HQ team by providing regular VM reports.
- Working closely with Area VM to coordinate visit/activity schedule (VM visit calendar, visit preparation, follow up and maintenance).
- Store opening VM support & store visits on a pre-defined and approved base.
Profile
- Minimum of 2 years of progressive Retail experience in a luxury/contemporary brand.
- Extensive experience and ability to lead the delivery of a high level of customer service in a Brand Retailer.
- Communicate honestly, openly, and constructively.
- Contribute to an inclusive culture of diverse styles and talents working toward a clear purpose.
- Demonstrate flexibility and innovation in recognizing and reacting to the changing business environment.
- You love working with international clients.
- Must be available to work evenings and weekends.
JOIN #TEAMKARL
The collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL. If you are interested in joining #TEAMKARL, we invite you to submit your application today.
At #TEAMKARL, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us.
Sales Associate (part-time) - Regent Street, London employer: KARL LAGERFELD
KARL LAGERFELD offers an exciting opportunity for a Seasonal Luxury Fashion Sales Associate in Greater London, where you will thrive in a vibrant and inclusive work culture that values diversity and exceptional customer service. With a focus on employee growth, you will receive training and support to enhance your retail skills while enjoying the dynamic atmosphere of a luxury brand. Join us for a rewarding experience that not only allows you to engage with international clients but also fosters a sense of community among passionate fashion enthusiasts.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate (part-time) - Regent Street, London
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including KARL LAGERFELD, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Sales Associate (part-time) - Regent Street, London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like KARL LAGERFELD that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at KARL LAGERFELD will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about KARL LAGERFELD and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at KARL LAGERFELD
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at KARL LAGERFELD, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at KARL LAGERFELD!
