At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join the iconic Karl Lagerfeld brand, known for its creativity and innovation.
- Benefits: Gain valuable retail experience in a luxury brand with a supportive team.
- Other info: Flexible hours and a chance to work with an international clientele.
- Why this job: Be part of a dynamic team that values inclusivity and personal growth.
- Qualifications: 2+ years in retail, excellent customer service skills, and a passion for fashion.
The predicted salary is between 11.7 - 14.3 £ per hour.
ABOUT THE BRAND
At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.” Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld. We strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion. Our headquarters in Paris and Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 35 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl’s world and iconic attributes.
We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our karllagerfeld.com flagship store, which reaches 96 countries. Our digital channels currently represent more than 30% of our overall full-price business. We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we’re committed to working toward the highest standards of sustainability and integrity across all areas of our business.
POSITION
We are recruiting for a part-time, temporary Sales associate for our outlet store in Westfield White City. This position is responsible for achieving the sales and profit targets and reporting the results of your work to your Store Manager. You will work continuously on improving the service quality in the store and ensure that a store ambiance is achieved in line with the corporate identity.
Key accountabilities
- Customer satisfaction: Providing outstanding service that creates a positive experience for the customer and generates loyalty. Consistently show a genuine desire to help customers. Establish and promote customer loyalty using company tools such as mailing list cards and customer books. Provide extra information and go the extra mile to satisfy the customer. When a product is not available, always offer alternatives. Deal with complaints in a professional manner by passing them onto their manager.
- Product knowledge: Outstanding knowledge of the product reflecting on the quality of the service provided. Excellent knowledge of trends and fabrics (composition, terminology, garment care, styles, etc.). Maximise the potential of the product to create sales.
- Drive sales: Good knowledge of the business that will provide growth in sales. Give feedback to Store Manager about what is selling. Build a regular client base. Be aware of the best and slow sellers to improve general sales.
- Maintains safety, security, and integrity: Ensure that all procedures are being followed and that safety is being kept. Ensure that aisles are safe. Make sure the stockroom is safe. Take action if other associates are acting in an unsafe manner. Follow all procedures for loss prevention. Take action to reduce shrink. Treat all associates and customers with respect.
PROFILE
- Minimum of 2 years of progressively Retail experience in a luxury/contemporary brand.
- Extensive experience and ability to lead the delivery of a high level of customer service in a Brand Retailer.
- Communicate honestly, openly, and constructively.
- Contribute to an inclusive culture of diverse styles and talents working toward a clear purpose.
- Demonstrate flexibility and innovation in recognizing and reacting to the changing business environment.
- You love working with international clients.
- Proficient level in English.
JOIN #TEAMKARL
The collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL. If you are interested in joining #TEAMKARL, we invite you to submit your application today. At #TEAMKARL, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us.
IMPORTANT NOTICE REGARDING JOB POSTINGS
Please be advised that all legitimate job opportunities at KARL LAGERFELD are published exclusively on our official careers page and on selected partner platforms that redirect directly to our career site. We strongly recommend applicants to only apply through our verified channels and remain vigilant against unofficial job offers. KARL LAGERFELD will never request any form of payment during the recruitment process. If you come across suspicious job postings or receive unexpected communication about a position, please contact us immediately.
Sale Associate Westfield White City - 16hrs Temporary Role (2 months minimum) in London employer: KARL LAGERFELD
KARL LAGERFELD offers an exciting opportunity for a Seasonal Luxury Fashion Sales Associate in Greater London, where you will thrive in a vibrant and inclusive work culture that values diversity and exceptional customer service. With a focus on employee growth, you will receive training and support to enhance your retail skills while enjoying the dynamic atmosphere of a luxury brand. Join us for a rewarding experience that not only allows you to engage with international clients but also fosters a sense of community among passionate fashion enthusiasts.
