At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a luxury retail environment.
- Company: Join the iconic KARL LAGERFELD brand, known for its creativity and innovation.
- Benefits: Be part of a diverse team with opportunities for growth and development.
- Other info: Join a caring and inclusive team that values your opinions and ideas.
- Why this job: Engage with international clients and make a real impact on customer experiences.
- Qualifications: 2+ years in retail, strong customer service skills, and a passion for fashion.
The predicted salary is between 24000 - 36000 £ per year.
About The Brand
At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.” Always contemporary and forward‑looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld. We strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion. Our headquarters in Paris and Amsterdam are home to a highly diverse and driven team that hails from over 50 countries. Women’s & men’s ready‑to‑wear, bags, small leather goods, swimwear and underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best‑in‑class licensing partners. We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximise consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners and our strong digital footprint, spearheaded by our KARL.COM flagship store, which reaches 96 countries. Our digital channels currently represent more than 30% of our overall full‑price business. We are a dynamic, fast‑growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we’re committed to working toward the highest standards of sustainability and integrity across all areas of our business. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.
The Role
As a Sales Associate you will provide excellent and friendly service by assessing the needs of the customer and providing assistance. Associates in this position know how to greet, qualify, recommend and close every customer. Sales Associates work in cooperation with their Store Manager and other associates to ensure customers’ needs are met. Each associate has the responsibility of providing a safe working and shopping environment.
- Customer Satisfaction
Provide an outstanding service that creates a positive experience for the customer and generates loyalty. Consistently show a genuine desire to help customers. Establish and promote customer loyalty using company tools such as mailing list cards and customer books. Provide extra information and go the extra mile to satisfy the customer. When a product is not available, always offer alternatives. Deal with complaints in a professional manner by passing them on to the manager.
- Product Knowledge
Possess outstanding knowledge of the product reflecting the quality of the service provided. Have excellent knowledge of trends and fabrics (composition, terminology, garment care, styles, etc.). Maximise the potential of the product to create sales.
- Drive Sales
Have good knowledge of the business that will provide growth in sales. Give feedback to the Store Manager about what is selling. Build a regular client base. Be aware of the best and slow‑selling items to improve general sales.
- Maintains Safety, Security and Integrity
Ensure all procedures are followed and safety is maintained. Ensure aisles are safe. Keep the stockroom safe. Take action if other associates are acting in an unsafe manner. Follow all loss‑prevention procedures. Take action to reduce shrink. Treat all associates and customers with respect.
Profile
Minimum of 2 years of progressive retail experience in a luxury or contemporary brand. Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer. Communicate honestly, openly and constructively. Contribute to an inclusive culture of diverse styles and talents working toward a clear purpose. Demonstrate flexibility and innovation in recognising and reacting to the changing business environment. Loves working with international clients.
Join #TEAMKARL
The collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL. If you are interested in joining #TEAMKARL, we invite you to submit your application today. At #TEAMKARL, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us.
IMPORTANT NOTICE REGARDING JOB POSTINGS
Please be advised that all legitimate job opportunities at KARL LAGERFELD are published exclusively on our official careers page and on selected partner platforms that redirect directly to our career site. We strongly recommend applicants to only apply through our verified channels and remain vigilant against unofficial job offers. KARL LAGERFELD will never request any form of payment during the recruitment process. If you come across suspicious job postings or receive unexpected communication about a position, please contact us immediately.
Sales Associate - Cheshire Oaks Outlet in Chester employer: KARL LAGERFELD
At KARL LAGERFELD, we pride ourselves on being an inclusive and dynamic employer that values creativity and innovation. Our Cheshire Oaks Outlet offers a vibrant work environment where Sales Associates can thrive, providing exceptional customer service while being part of a passionate team. With opportunities for personal growth and development, along with our commitment to sustainability and integrity, joining #TEAMKARL means being part of a forward-thinking fashion house that truly embraces diversity and empowers its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate - Cheshire Oaks Outlet in Chester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like KARL LAGERFELD, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like KARL LAGERFELD!
We think you need these skills to ace Sales Associate - Cheshire Oaks Outlet in Chester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at KARL LAGERFELD, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at KARL LAGERFELD and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show KARL LAGERFELD that you’re ready to jump in and contribute right away!
How to prepare for a job interview at KARL LAGERFELD
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
