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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a luxury retail environment.
- Company: Join the iconic KARL LAGERFELD brand, known for its creativity and innovation.
- Benefits: Be part of a diverse team with opportunities for growth and development.
- Why this job: Engage with international clients and make a real impact on customer experiences.
- Qualifications: 2+ years in retail, strong customer service skills, and a passion for fashion.
- Other info: Join a caring and inclusive team that values your opinions and ideas.
The predicted salary is between 24000 - 36000 ÂŁ per year.
About The Brand
At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.” Always contemporary and forward‑looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld. We strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion. Our headquarters in Paris and Amsterdam are home to a highly diverse and driven team that hails from over 50 countries. Women’s & men’s ready‑to‑wear, bags, small leather goods, swimwear and underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best‑in‑class licensing partners. We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximise consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners and our strong digital footprint, spearheaded by our KARL.COM flagship store, which reaches 96 countries. Our digital channels currently represent more than 30% of our overall full‑price business. We are a dynamic, fast‑growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we’re committed to working toward the highest standards of sustainability and integrity across all areas of our business. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.
The Role
As a Sales Associate you will provide excellent and friendly service by assessing the needs of the customer and providing assistance. Associates in this position know how to greet, qualify, recommend and close every customer. Sales Associates work in cooperation with their Store Manager and other associates to ensure customers’ needs are met. Each associate has the responsibility of providing a safe working and shopping environment.
- Customer Satisfaction
Provide an outstanding service that creates a positive experience for the customer and generates loyalty. Consistently show a genuine desire to help customers. Establish and promote customer loyalty using company tools such as mailing list cards and customer books. Provide extra information and go the extra mile to satisfy the customer. When a product is not available, always offer alternatives. Deal with complaints in a professional manner by passing them on to the manager.
- Product Knowledge
Possess outstanding knowledge of the product reflecting the quality of the service provided. Have excellent knowledge of trends and fabrics (composition, terminology, garment care, styles, etc.). Maximise the potential of the product to create sales.
- Drive Sales
Have good knowledge of the business that will provide growth in sales. Give feedback to the Store Manager about what is selling. Build a regular client base. Be aware of the best and slow‑selling items to improve general sales.
- Maintains Safety, Security and Integrity
Ensure all procedures are followed and safety is maintained. Ensure aisles are safe. Keep the stockroom safe. Take action if other associates are acting in an unsafe manner. Follow all loss‑prevention procedures. Take action to reduce shrink. Treat all associates and customers with respect.
Profile
Minimum of 2 years of progressive retail experience in a luxury or contemporary brand. Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer. Communicate honestly, openly and constructively. Contribute to an inclusive culture of diverse styles and talents working toward a clear purpose. Demonstrate flexibility and innovation in recognising and reacting to the changing business environment. Loves working with international clients.
Join #TEAMKARL
The collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL. If you are interested in joining #TEAMKARL, we invite you to submit your application today. At #TEAMKARL, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us.
IMPORTANT NOTICE REGARDING JOB POSTINGS
Please be advised that all legitimate job opportunities at KARL LAGERFELD are published exclusively on our official careers page and on selected partner platforms that redirect directly to our career site. We strongly recommend applicants to only apply through our verified channels and remain vigilant against unofficial job offers. KARL LAGERFELD will never request any form of payment during the recruitment process. If you come across suspicious job postings or receive unexpected communication about a position, please contact us immediately.
Sales Associate - Cheshire Oaks Outlet in Chester employer: KARL LAGERFELD
Contact Detail:
KARL LAGERFELD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Cheshire Oaks Outlet in Chester
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Karl Lagerfeld's vision and values. This will not only help you stand out in interviews but also show your genuine interest in being part of #TEAMKARL.
✨Tip Number 2
Practice your customer service skills! Think about how you can create a positive experience for customers. Role-play scenarios with friends or family to get comfortable with greeting, qualifying, and closing sales.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have for landing a role at KARL LAGERFELD. You never know who might help you get your foot in the door!
✨Tip Number 4
Apply through our website! It’s the safest way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Sales Associate - Cheshire Oaks Outlet in Chester
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Mention any relevant experience or knowledge about luxury brands, especially if you can relate it to Karl Lagerfeld's unique style and vision.
Highlight Customer Service Skills: As a Sales Associate, customer satisfaction is key. Make sure to showcase your previous retail experience and how you've gone the extra mile to help customers. Share specific examples that demonstrate your ability to create positive shopping experiences.
Be Authentic and Personal: We want to get to know the real you! Use your application to express your personality and what makes you a great fit for #TEAMKARL. Don’t be afraid to share your thoughts on inclusivity and teamwork, as these are important values for us.
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply through our official careers page. This way, you can be confident that your application is in the right hands and that you're following the proper channels.
How to prepare for a job interview at KARL LAGERFELD
✨Know Your Product Inside Out
As a Sales Associate, you'll need to have a solid understanding of the products you'll be selling. Research Karl Lagerfeld's latest collections, trends, and fabrics before your interview. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your previous retail experience where you went above and beyond for a customer. Highlight how you handled complaints or provided exceptional service. This will demonstrate your ability to create positive customer experiences, which is crucial for this role.
✨Embrace the Brand's Values
Familiarise yourself with Karl Lagerfeld's commitment to sustainability and inclusivity. Be ready to discuss how these values resonate with you and how you can contribute to them as part of #TEAMKARL. Showing alignment with the brand's ethos can set you apart from other candidates.
✨Practice Your Communication Skills
Effective communication is key in retail. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to refine your approach. This will help you feel more at ease during the interview and showcase your ability to connect with customers.
