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- Tasks: Support the Planned Care Team by managing patient appointments and ensuring quality care.
- Company: Join Karis Medical Centre, a compassionate GP practice in Birmingham.
- Benefits: Enjoy 27-33 days annual leave, NHS pension, and professional development opportunities.
- Why this job: Make a real difference in patients' lives while working in a supportive team environment.
- Qualifications: Experience in administration and confident with IT systems required.
- Other info: Be part of a diverse team dedicated to holistic patient care.
The predicted salary is between 24000 - 36000 £ per year.
Providing administrative support to the Planned Care Team in the delivery of the Planned Care Team Objectives and Quality and Outcomes Framework (QOF) standards. To ensure recall systems are managed effectively and efficiently, liaising with patients to book and manage appointments, ensuring annual reviews are completed. To ensure all communication is delivered with empathy and sensitivity to patient needs, including making reasonable adjustments where required in line with practice health inequalities procedures.
Main duties of the job:
- Communicate with patients to book, confirm, and rearrange appointments for long-term condition reviews (e.g. asthma, diabetes, COPD, hypertension).
- Work in line with QOF and practice-specific care protocols to ensure patients are reviewed within appropriate timeframes.
- Ensure accurate and timely documentation of all patient contact and appointment scheduling on the clinical system (e.g. EMIS Web).
- Collaborate closely with the Planned Care Team, clinical staff, and administrative colleagues to support the smooth delivery of recall and review processes.
- Identify and respond to patient needs, including making reasonable adjustments for those with additional support requirements (e.g. language needs, disabilities, cognitive impairments).
- Support data collection and reporting to monitor progress towards QOF targets and ensure ongoing compliance.
- Handle patient queries with professionalism, care, and confidentiality.
- Assist with the preparation of recall letters, telephone call lists, and other communication methods.
- Maintain up-to-date knowledge of relevant care pathways, QOF domains, and practice policies.
About us:
Karis Medical Centre is a GP practice in the heart of Birmingham caring for a diverse population of over 17,500 patients. We have a large talented, inclusive and diverse team who are committed to caring for our patients with compassion, integrity, respect, grace and hope, values which shape the lives of our staff and the services we offer. We deliver whole person healthcare, looking after the physical, mental, social and spiritual wellbeing of our patients, including a wide range of innovative services such as Chaplains for wellbeing and social prescribing support. We are also a teaching practice.
What we offer:
- A supportive team and value each member of that team.
- Annual leave 27 to 33 days (pro-rata) plus bank holidays (dependent upon continuous NHS service).
- NHS pension scheme available.
Person Specification:
Experience:
- Experience of administrative duties.
- Confident using IT systems and clinical software (e.g. EMIS, AccuRx, Microsoft Office).
- Experience working with vulnerable or complex patient groups.
- Experience of working in a healthcare setting.
- Knowledge of QOF and long-term condition management.
Qualifications:
- GCSE Mathematics.
Planned Care Administrator employer: Karis Medical Centre
Contact Detail:
Karis Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planned Care Administrator
✨Tip Number 1
Get to know the Planned Care Team and their objectives. When you understand what they’re all about, you can tailor your conversations and show how you can contribute to their goals. Plus, it’ll help you feel more confident during interviews!
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with patients regularly, being able to convey empathy and sensitivity is key. Try role-playing scenarios with friends or family to get comfortable with different patient interactions.
✨Tip Number 3
Familiarise yourself with the QOF standards and relevant care pathways. This knowledge will not only impress during interviews but also help you answer questions confidently. We’ve got resources on our website that can help you brush up on this!
✨Tip Number 4
Don’t forget to showcase your IT skills! Being confident with clinical software like EMIS Web is a big plus. If you have experience, make sure to highlight it in your discussions. And remember, applying through our website gives you a better chance of standing out!
We think you need these skills to ace Planned Care Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Planned Care Administrator role. We want to see how you can contribute to our team and support our patients effectively.
Showcase Your Communication Skills: Since you'll be liaising with patients, it's crucial to demonstrate your ability to communicate with empathy and sensitivity. Use examples from your past experiences where you've successfully handled patient queries or managed appointments.
Highlight Relevant Experience: If you've worked in a healthcare setting or have experience with administrative duties, make that front and centre in your application. We love seeing candidates who understand the importance of QOF standards and patient care.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Karis Medical Centre
✨Know Your Stuff
Familiarise yourself with the Planned Care Team's objectives and the Quality and Outcomes Framework (QOF) standards. Being able to discuss how your experience aligns with these will show that you're not just interested in the role, but that you understand its importance.
✨Empathy is Key
Since you'll be communicating with patients, practice how to convey empathy and sensitivity during your interview. Think of examples where you've successfully handled patient queries or made reasonable adjustments for those with additional needs.
✨Show Off Your IT Skills
Be prepared to discuss your experience with clinical software like EMIS Web and Microsoft Office. You might even want to brush up on any specific features that are relevant to appointment scheduling and documentation, as this will demonstrate your readiness for the role.
✨Team Player Vibes
Collaboration is crucial in this role, so think of times when you've worked closely with a team. Be ready to share how you contributed to smooth processes and supported colleagues, as this will highlight your ability to fit into their inclusive and diverse team.