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- Tasks: Install cutting-edge electro-mechanical equipment and ensure top-notch customer service.
- Company: Join Kardex, a global leader in innovative intralogistics solutions with a dynamic team.
- Benefits: Enjoy a company car, private medical, generous overtime, and 25 days paid holiday.
- Why this job: Be the face of our brand, work flexibly, and gain valuable training in automation.
- Qualifications: A background in electrical or mechanical fields is preferred; full training provided.
- Other info: Willingness to travel across the UK, including overnight stays, is essential.
The predicted salary is between 30000 - 42000 £ per year.
Kardex is a leading global partner for intralogistics solutions in an attractive and growing market. The Group offers premium automated products, standardized systems, and life cycle services that guarantee high availability and low total cost of ownership. Kardex provides an intelligent entry into automation with its dynamic storage and retrieval systems, offers integrated material handling systems, small parts storage systems, and automated high-bay warehouses, and acts as a global AutoStore partner, offering flexible and modular storage and order fulfillment solutions. The Group employs around 2,500 people in over 30 countries.
Kardex is looking for a full-time Installation Technician in the Midlands area to cover all of the UK. As an Installation Technician, you will be responsible for the installation of our electro-mechanical equipment as part of an installation team. You will act as a brand ambassador by modelling the Kardex's Core Values of Teamwork, Respect, Passion, and Reliability in every interaction with customers and colleagues and be the face of the Life Cycle Service department at our customer sites across the region.
In this important role, you must prove to be flexible and willing to commit the time and effort necessary to meet our customers’ needs and ensure customer satisfaction and loyalty during every interaction. The successful applicant will need to demonstrate a background in the service and repair of electrical mechanical capital equipment. Applications are welcome from service Technicians from a wide range of backgrounds, as full product training will be provided.
Your tasks and responsibilities:
- Provide a high quality of customer service in accordance with established policy.
- Communicate effectively with customers and the service desk at prescribed intervals.
- Accurately report on a visit-by-visit basis via appropriate documentation/call tracker in a timely manner.
- Work with minimum supervision, always maintaining appropriate communication.
- To aid and assist fellow workers as and when required.
- Ensure that all personal PPE is maintained as required and inspected at required intervals.
- Work within agreed quality and health and safety standards.
Requirements:
- Proven electrical background preferred.
- Sound mechanical knowledge.
- Motivated to work in a field role.
- Full Driving license.
- Technical / mechanical / electronic experience.
- IT literate.
- Willingness to travel including overnight stays.
In return:
You will benefit from a full and comprehensive product training programme and an excellent remuneration package, which includes:
- Company car and tools (with private use).
- Generous rates of overtime and overnight allowance.
- iPhone and laptop.
- Private medical.
- Pension contribution.
- Group Bonus.
- 25 days paid holiday in every holiday year (1 January - 31 December).
Installation Technician employer: Kardex
Contact Detail:
Kardex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Technician
✨Tip Number 1
Familiarise yourself with Kardex's products and services. Understanding their automated solutions and how they operate will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have with electro-mechanical equipment. Be prepared to discuss specific projects or tasks where you demonstrated your technical skills, as this will be crucial for the Installation Technician position.
✨Tip Number 3
Emphasise your customer service skills. As an Installation Technician, you'll be interacting with clients regularly, so showcasing your ability to communicate effectively and maintain a positive relationship is key.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to travel. Since the role requires overnight stays and working across the UK, demonstrating your readiness to adapt to these demands will make you a more attractive candidate.
We think you need these skills to ace Installation Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Installation Technician at Kardex. Highlight your relevant experience in service and repair of electro-mechanical equipment in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your technical, mechanical, and electronic experience, as well as your ability to work independently and communicate effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your commitment to teamwork and reliability. Mention specific examples from your past roles that demonstrate these qualities.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kardex
✨Showcase Your Technical Skills
As an Installation Technician, it's crucial to demonstrate your technical expertise. Be prepared to discuss your experience with electro-mechanical equipment and any relevant projects you've worked on. Highlight specific examples that showcase your problem-solving abilities and technical knowledge.
✨Emphasise Customer Service
Kardex values customer satisfaction highly. During the interview, share instances where you provided exceptional customer service or resolved issues effectively. This will show that you understand the importance of being a brand ambassador and can maintain strong relationships with clients.
✨Demonstrate Flexibility and Teamwork
The role requires flexibility and the ability to work well in a team. Prepare to discuss how you've adapted to changing situations in previous jobs and how you collaborate with colleagues. Mention any experiences where teamwork led to successful outcomes.
✨Prepare for Health and Safety Questions
Given the nature of the job, be ready to answer questions about health and safety standards. Familiarise yourself with relevant regulations and be prepared to discuss how you ensure compliance in your work. This shows that you take safety seriously and are committed to maintaining high standards.
