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- Tasks: Install high-tech electro-mechanical equipment and ensure customer satisfaction.
- Company: Join Kardex, a leader in automated storage solutions with a focus on innovation.
- Benefits: Enjoy a company car, generous overtime, private medical, and 25 days holiday.
- Why this job: Be the face of our service team and make a real impact on customer experiences.
- Qualifications: Electrical background preferred; full training provided for motivated candidates.
- Other info: Flexible role with travel opportunities and excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Kardex is looking for a full time Installation Technician in the Midlands area to cover all of the UK. As an Installation Technician you will be responsible for the installation of our electro-mechanical equipment as part of an installation team. You will act as a brand ambassador by modelling the Kardex’s Core Values of Teamwork, Respect, Passion, and Reliability in every interaction with customers & colleagues and be the face of the Life Cycle Service department at our customer sites across the region.
Your tasksIn this important role you must prove to be flexible and willing to commit the time and effort necessary to meet our customers’ needs and ensure customer satisfaction and loyalty during every interaction. The successful applicant will need to demonstrate a background in the service and repair of electrical mechanical capital equipment. Applications are welcome from service Technicians from a wide range of backgrounds, as full product training will be provided.
Your tasks and responsibilities:- Provide a high quality of customer service in accordance with established policy.
- Communicate effectively with customers and the service desk at prescribed intervals.
- Accurately report on a visit-by-visit basis via appropriate documentation/call tracker in a timely manner.
- Work with minimum supervision, always maintaining appropriate communication.
- To aid and assist fellow workers as and when required.
- Ensure that all personal PPE is maintained as required and inspected at required intervals.
- Work within agreed quality and health and safety standards.
- Proven electrical background preferred.
- Sound mechanical knowledge.
- Motivated to work in a field role.
- Full Driving license.
- Technical / mechanical / electronic experience.
- IT literate.
- Excellent interpersonal & customer handling skills.
- Willingness to travel including overnight stays.
In return, you will benefit from a full and comprehensive product training programme and an excellent remuneration package.
Which include:- Company car and tools (with private use).
- Generous rates of overtime and overnight allowance.
- iPhone and laptop.
- Incentive scheme.
- Private medical.
- Pension contribution.
- Group Bonus.
- 25 days paid holiday in every holiday year (1 January - 31 December).
Automated storage solutions are high-tech. The basis for this is our genuine high-quality work from our own production sites, the skills of our specialists in planning, production, and assembly, as well as the innovative spirit of our engineers from research and development. For years, we have been developing solutions in the areas of Industry 4.0 and digitalization to offer our customers an excellent all-around service.
Installation Technician employer: Kardex Group
Contact Detail:
Kardex Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Technician
✨Tip Number 1
Get to know the company culture! Before your interview, check out Kardex's values and think about how you can embody Teamwork, Respect, Passion, and Reliability in your responses. This will show them you're not just a fit for the role, but for the team too.
✨Tip Number 2
Practice your communication skills! As an Installation Technician, you'll need to interact with customers and colleagues regularly. Try role-playing common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your technical know-how! Be ready to discuss your experience with electro-mechanical equipment during interviews. Bring examples of past projects or challenges you've tackled to demonstrate your skills and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Installation Technician
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about becoming an Installation Technician and how you can embody our core values of Teamwork, Respect, Passion, and Reliability.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in electrical and mechanical work. We love seeing how your background aligns with the skills we’re looking for, so don’t be shy about showcasing your technical know-how!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure to articulate your experiences and qualifications without unnecessary fluff. This helps us get a quick grasp of your fit for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Kardex Group
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical knowledge before the interview. Familiarise yourself with common electro-mechanical equipment and be ready to discuss your past experiences in service and repair. This will show that you're not just a good fit for the role, but also genuinely interested in the work.
✨Showcase Your Customer Service Skills
As an Installation Technician, you'll be the face of the company. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this aligns perfectly with Kardex’s core values.
✨Demonstrate Teamwork and Flexibility
Kardex values teamwork and flexibility, so be ready to share instances where you've worked well in a team or adapted to changing circumstances. Highlight your willingness to assist colleagues and your commitment to meeting customer needs, even if it means going the extra mile.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the training programme, the team dynamics, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
