At a Glance
- Tasks: Manage service contracts and ensure a top-notch customer experience.
- Company: Join Kärcher, a leading brand in service excellence.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a pension scheme.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Be the voice of the brand and make a real difference in customer satisfaction.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
In this role you act as a custodian of the Kärcher brand, supporting a growing and profitable service business. You will manage service contracts and administration, ensuring a world-class customer experience across CRM, invoicing, and scheduling. You will handle inquiries, resolve issues, and provide proactive updates to field engineers, contributing to operational efficiency and customer satisfaction. This is a hands-on, cross-functional role that blends admin, finance touchpoints, and service operations to drive sustainable growth.
Pay / Benefits
- Pension Scheme
- Discretionary Bonus Scheme
- 25 days annual holiday + bank holidays
- Simplyhealth Cash Plan
- Life Insurance
- Private Medical Insurance, Staff discount on Kärcher products
Responsibilities
- Manage service contracts within the CRM to ensure a high-quality customer experience
- Handle incoming calls and emails, resolving complaints professionally
- Submit work orders to SAP, process spare parts orders, and create cost estimations
- Investigate and resolve service invoice queries
- Schedule work for Field Service Engineers and monitor ongoing jobs
- Provide proactive customer updates throughout service delivery
Key requirements
- Essential understanding of customer service and Google suite
- Desirable knowledge of Dynamics CRM and SAP
- Essential background in customer support and busy office administration
- Desirable experience in invoicing and cost estimations
- Essential organisational, communication, teamwork, and multitasking abilities
- Desirable adaptability and negotiation skills
Service Co-ordinator employer: Kärcher
Kärcher UK is an exceptional employer, offering a dynamic work environment that fosters growth and innovation within the Automotive, Agriculture, Construction, and Transport & Logistics sectors. With a comprehensive benefits package including a pension scheme, discretionary bonuses, and generous holiday allowances, employees are supported in achieving their professional goals while enjoying a collaborative culture that values diversity and inclusion. Located in the vibrant London - M25 corridor, Kärcher provides unique opportunities for career advancement and personal development, making it an ideal place for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Co-ordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kärcher. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kärcher before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Co-ordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kärcher:Your cover letter is your chance to shine! Tell us why you want to work at Kärcher specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kärcher!
How to prepare for a job interview at Kärcher
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
