At a Glance
- Tasks: Coordinate service calls and support field technicians to ensure top-notch customer service.
- Company: Join Kärcher, a family-owned leader in innovation and quality.
- Benefits: Enjoy competitive pay, flexible PTO, and comprehensive health plans.
- Other info: Great opportunities for growth in a supportive and dynamic environment.
- Why this job: Be part of a team that values your contributions and makes a real impact.
- Qualifications: High school diploma and customer service experience preferred.
The predicted salary is between 21 - 24 € per hour.
The deadline to submit applications is initially set for Monday June 22, 2026. However, the application period is subject to potential extensions or closure at any time without prior notice, especially once a sufficient pool of qualified applicants has been obtained.
All over the world, Kärcher is synonymous with top performance, innovation, and quality. In the same way that our products stand out from others, we too stand out as an employer. As a family-owned company, mutual appreciation and trust are particularly important to us. At Kärcher you can expect extraordinary tasks, which is why we look for employees who show outstanding motivation, dedication, and team spirit. Only together can we create that which sets Kärcher apart – and each individual employee plays an important role in this. The difference is you!
The salary range for this position is $21.00- $24.00 Hourly.
This is how you WOW:
- Entering service calls into company service system
- Assign and Dispatch service calls to field technicians and service partners within assigned area
- Review and Submit Field Quotes and Updating Customers with service agent’s ETA
- Process Technician’s Parts Requests needed for job completion from internal warehouse or external vendor
- Review information submitted from field technicians and/or service partners
It would be WOW if you would bring this in:
- High School diploma or equivalent
- Experience in an interactive customer service environment is a plus
- Customer service experience/background in a call center or similar environment
- Previous experience with industrial and/or commercial equipment is beneficial
- Ability to interact with and dispatch workload effectively to field/remote technicians
- Dispatching experience is a plus, as well as experience in a parts ordering environment.
Our Kärcher WOW-package:
- Medical, Dental, and Vision plan
- Paid Holidays (11 per year)
- Flexible PTO for exempt employees; generous PTO for non-exempt employees
- HAS, FSA and 401K matching plans
- Paid sick time, as well as short- and long-term disability insurance
So: Wanna WOW with us?
Service Coordinator I in Blackwood employer: Karcher
Kärcher is an exceptional employer that values mutual appreciation and trust, fostering a supportive work culture where every employee's contribution is recognised. With a focus on innovation and quality, employees can expect meaningful tasks and opportunities for personal growth, alongside a comprehensive benefits package that includes medical, dental, and vision plans, generous paid time off, and 401K matching. Join us in creating extraordinary experiences and making a difference together!
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator I in Blackwood
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Kärcher on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Kärcher's values and recent projects. Show us that you’re not just another candidate; demonstrate how your skills align with our mission and how you can contribute to our WOW-factor!
✨Tip Number 3
Practice common interview questions, but also be ready for situational ones. Think about how you’d handle service calls or dispatching tasks. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email to Nicholas Goldman can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Service Coordinator I in Blackwood
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We love to see candidates who are genuinely excited about joining our team and contributing to Kärcher's mission.
Tailor Your Application:Make sure to customise your application to highlight relevant experience and skills that match the job description. We want to see how your background aligns with what we’re looking for in a Service Coordinator I.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Karcher
✨Know the Company
Before your interview, take some time to research Kärcher. Understand their values, products, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role involves interacting with customers and dispatching service calls, be ready to share specific examples from your past experiences. Highlight situations where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your capability in a customer service environment.
✨Prepare for Technical Questions
Given the nature of the job, it’s likely you’ll face questions about industrial or commercial equipment. Brush up on any relevant knowledge you have and be prepared to discuss how you would handle parts requests or technician dispatching. This shows you’re proactive and ready to tackle the challenges of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for dispatching, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if Kärcher is the right fit for you.
