At a Glance
- Tasks: Deliver top-notch customer service and manage service requests like a pro.
- Company: Join Kärcher UK, a leader in innovative cleaning solutions.
- Benefits: Enjoy 25 days holiday, pension scheme, and staff discounts on products.
- Other info: Great opportunity for growth in a supportive and diverse environment.
- Why this job: Be the backbone of our service team and make a real difference.
- Qualifications: GCSEs in English and Maths required; customer service experience is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Responsibilities
- Deliver world-class customer experience by providing scheduling and administrative support to internal and external customers.
- Manage the full service lifecycle, including invoicing, cost estimations, processing of service contracts within CRM and SAP, handling service requests, resolving complaints professionally, and scheduling Field Service Engineers.
- Ensure high levels of data integrity with accurate work orders and documentation; monitor WIP jobs to ensure timely completion.
- Maintain a professional image to increase service levels and build effective relationships with colleagues and clients.
Qualifications
- 3 GCSEs (Grade 4 or above) including English and Maths are essential; an NVQ in Customer Service or Business Administration is desirable.
- Proven experience in customer support and office administration within a demanding environment.
- Experience with SAP, Microsoft Dynamics CRM, or Microsoft Office is highly desirable.
- Strong analytical, organisational, and communication skills are essential, with the ability to multitask and meet deadlines under pressure.
- A customer-focused approach with an excellent telephone manner and strong attention to detail; negotiating skills and self-motivation are a plus.
- A dedicated, responsible, and disciplined individual with a passion for excellence and an open, honest mindset.
Benefits
- Pension Scheme
- Discretionary Bonus Scheme
- 25 days annual holiday + bank holidays (increases with service)
- Simplyhealth Cash Plan (including retail discount scheme)
- Critical Illness Cover and Life Insurance
- Staff discount on Kärcher products
Other Information
This vacancy is being managed exclusively by Cameo Consultancy. To be considered for this position please apply here or send your application to hello@cameoconsultancy.co.uk. Any applications submitted via this job advert are not monitored and will not be considered for this role.
Equal Opportunity Statement
Kärcher UK is an Equal Opportunities Employer who seeks to recruit, develop and retain the most talented people from a diverse candidate pool. We do not discriminate on the basis of race, colour, religion/belief, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or marital status. Kärcher UK will not tolerate discrimination or harassment based on any of these characteristics. Kärcher UK encourages applications from minorities, women in positions where they are under-represented, and people with disabilities. All employment is decided on the basis of qualifications, merit and business need. We thank all applicants for their interest; however, only candidates under consideration will be contacted.
Service Co-ordinator in Banbury employer: Kärcher
Kärcher UK is an exceptional employer, offering a dynamic work environment that fosters growth and innovation within the Automotive, Agriculture, Construction, and Transport & Logistics sectors. With a comprehensive benefits package including a pension scheme, discretionary bonuses, and generous holiday allowances, employees are supported in achieving their professional goals while enjoying a collaborative culture that values diversity and inclusion. Located in the vibrant London - M25 corridor, Kärcher provides unique opportunities for career advancement and personal development, making it an ideal place for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Co-ordinator in Banbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kärcher. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kärcher before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Co-ordinator in Banbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kärcher:Your cover letter is your chance to shine! Tell us why you want to work at Kärcher specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kärcher!
How to prepare for a job interview at Kärcher
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
