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- Tasks: Deliver top-notch customer service and manage service requests like a pro.
- Company: Join Kärcher UK, a leader in innovative cleaning solutions.
- Benefits: Enjoy 25 days holiday, pension scheme, and staff discounts on products.
- Why this job: Be the backbone of our service team and make a real difference.
- Qualifications: GCSEs in English and Maths required; customer service experience is a plus.
- Other info: Great opportunity for growth in a supportive and diverse environment.
The predicted salary is between 28800 - 43200 £ per year.
Responsibilities
- Deliver world-class customer experience by providing scheduling and administrative support to internal and external customers.
- Manage the full service lifecycle, including invoicing, cost estimations, processing of service contracts within CRM and SAP, handling service requests, resolving complaints professionally, and scheduling Field Service Engineers.
- Ensure high levels of data integrity with accurate work orders and documentation; monitor WIP jobs to ensure timely completion.
- Maintain a professional image to increase service levels and build effective relationships with colleagues and clients.
Qualifications
- 3 GCSEs (Grade 4 or above) including English and Maths are essential; an NVQ in Customer Service or Business Administration is desirable.
- Proven experience in customer support and office administration within a demanding environment.
- Experience with SAP, Microsoft Dynamics CRM, or Microsoft Office is highly desirable.
- Strong analytical, organisational, and communication skills are essential, with the ability to multitask and meet deadlines under pressure.
- A customer-focused approach with an excellent telephone manner and strong attention to detail; negotiating skills and self-motivation are a plus.
- A dedicated, responsible, and disciplined individual with a passion for excellence and an open, honest mindset.
Benefits
- Pension Scheme
- Discretionary Bonus Scheme
- 25 days annual holiday + bank holidays (increases with service)
- Simplyhealth Cash Plan (including retail discount scheme)
- Critical Illness Cover and Life Insurance
- Staff discount on Kärcher products
Other Information
This vacancy is being managed exclusively by Cameo Consultancy. To be considered for this position please apply here or send your application to hello@cameoconsultancy.co.uk. Any applications submitted via this job advert are not monitored and will not be considered for this role.
Equal Opportunity Statement
Kärcher UK is an Equal Opportunities Employer who seeks to recruit, develop and retain the most talented people from a diverse candidate pool. We do not discriminate on the basis of race, colour, religion/belief, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or marital status. Kärcher UK will not tolerate discrimination or harassment based on any of these characteristics. Kärcher UK encourages applications from minorities, women in positions where they are under-represented, and people with disabilities. All employment is decided on the basis of qualifications, merit and business need. We thank all applicants for their interest; however, only candidates under consideration will be contacted.
Service Co-ordinator in Banbury employer: Karcher
Contact Detail:
Karcher Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-ordinator in Banbury
✨Tip Number 1
Get to know the company! Research Kärcher UK and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about the opportunity. Don’t miss out on this chance!
We think you need these skills to ace Service Co-ordinator in Banbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer support and office administration. We want to see how your skills match the responsibilities listed in the job description!
Show Off Your Skills: Don’t forget to mention your experience with SAP, Microsoft Dynamics CRM, or Microsoft Office. We love seeing strong analytical and organisational skills, so give us examples of how you've used these in past roles.
Be Professional and Personable: Since this role involves a lot of communication, let your personality shine through! Use a friendly tone in your application while maintaining professionalism. We appreciate a good telephone manner and a customer-focused approach.
Apply Through Our Website: Remember, the best way to apply is through our website or by sending your application to hello@cameoconsultancy.co.uk. This ensures your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at Karcher
✨Know Your Customer Service Basics
Brush up on your customer service principles, as this role is all about delivering a world-class experience. Be ready to discuss how you've handled service requests and resolved complaints in the past. Use specific examples to showcase your skills!
✨Familiarise Yourself with CRM and SAP
Since experience with SAP and CRM systems is highly desirable, make sure you understand the basics of these tools. If you’ve used similar software, be prepared to explain how you adapted to new systems and maintained data integrity.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities, so think of times when you successfully managed multiple tasks under pressure. Share how you prioritised your workload and ensured timely completion of projects or service requests.
✨Showcase Your Communication Style
With a focus on building effective relationships, practice articulating your thoughts clearly and professionally. Highlight your telephone manner and any experiences where your communication skills made a difference in resolving issues or enhancing customer satisfaction.