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- Tasks: Own a portfolio of customers and develop success strategies to ensure satisfaction.
- Company: Leading practice management software provider in the UK with a focus on customer success.
- Benefits: Remote work flexibility, occasional travel, and a chance to make a real impact.
- Why this job: Influence customer success directly and build strong relationships in a dynamic environment.
- Qualifications: Experience in B2B SaaS, excellent communication skills, and a results-driven mindset.
- Other info: Opportunity for personal growth and career advancement in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
A leading practice management software provider in the United Kingdom is seeking a Customer Success Manager to own a portfolio of customers. The role involves developing success strategies, building strong relationships, and ensuring customer satisfaction.
Ideal candidates will have:
- A background in B2B SaaS
- Excellent communication skills
- A results-driven mindset
This position allows for remote work with occasional travel, providing a unique opportunity to influence customer success directly.
Strategic CSM — Growth & Retention (Remote UK) in London employer: Karbon
Contact Detail:
Karbon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic CSM — Growth & Retention (Remote UK) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show that you’re not just another candidate; you’re genuinely excited about helping their customers succeed!
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in B2B SaaS makes you the perfect fit for the role. Highlight your communication skills and results-driven mindset to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Strategic CSM — Growth & Retention (Remote UK) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Strategic CSM role. Highlight your B2B SaaS background and any relevant customer success achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can contribute to our growth and retention strategies. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Karbon
✨Know Your Customers
Before the interview, research the company's customer base and understand their needs. Familiarise yourself with common challenges faced by B2B SaaS customers and think about how you can help them succeed.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare to demonstrate your ability to build relationships by sharing examples of how you've effectively communicated with clients in the past. Practice active listening during the interview to show you're engaged.
✨Prepare Success Strategies
Think about specific success strategies you've implemented in previous roles. Be ready to discuss how you would approach developing success plans for the company's customers, highlighting your results-driven mindset.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their current customer success initiatives and how they measure satisfaction. This not only demonstrates your enthusiasm but also helps you gauge if the company aligns with your values.
