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For Companies At a Glance
- Tasks: Build strong customer relationships and manage a portfolio of SMB accounts.
- Company: Join Karbon, the global leader in practice management software for accounting firms.
- Benefits: Enjoy remote work, generous vacation, wellness days, and professional development opportunities.
- Why this job: Make a real impact by helping customers succeed with innovative software solutions.
- Qualifications: 2+ years in customer success or account management, ideally in SaaS.
- Other info: Diverse and inclusive culture with excellent career growth potential.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Karbon is the global leader in practice management software for growthâminded accounting firms. We provide an awardâwinning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee. We have customers in 34 countries and have grown into a globally distributed team, with our people based throughout the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are wellâfunded, ranked #1 on G2, have a fantastic team culture built on our values, are growing rapidly, and making a global impact.
About the Role
- Build and maintain strong customer relationships, acting as the main point of contact.
- Manage a large portfolio of SMB accounts, maximizing the impact and value of Karbon for users, stakeholders, and their businesses.
- Oversee onboarding and training to ensure smooth product implementation.
- Drive product adoption, helping customers see measurable success with the solution.
- Proactively prevent churn and manage renewals.
- Resolve customer issues in collaboration with support and product teams.
- Use customer data and feedback to inform strategies and improve the experience.
- Work crossâfunctionally with sales, marketing, and product teams.
- Proactively identify atârisk renewals or churn, collaborating with internal teams on corrective action plans.
- Encourage customer advocacy and support testimonials and case studies.
About you
- Experience: At least two years in a customer success or account management role, ideally in SaaS or technology (accounting industry experience preferred).
- Technical Skills: Intermediate proficiency in Google Sheets and/or Excel.
- CustomerâCentric Track Record: Proven success in delivering outstanding customer experiences and ability to manage multiple accounts.
- Communication & Presentation: Excellent presentation skills, with confidence engaging executives and leaders.
- ProblemâSolving Ability: Skilled at identifying customer pain points and mapping product features to solutions.
- Written & Verbal Communication: Clear, effective communicator who adapts easily to different communication methods.
- Collaboration: Teamâoriented, fostering a cooperative environment that promotes learning and growth.
- Educational Background: Bachelor's degree in Accounting, Business, Communications, Information Technology, Finance, or Psychology preferred, providing a solid foundation for the role.
Why Work at Karbon?
- Work remotely or in an office.
- Commuter & work from home benefits.
- Home office equipment menu for you to choose how you deck out your home office.
- Cultural and offsite events.
- Learning and development opportunities.
- Generous parental leave.
- Performance based and globally benchmarked pay.
- Employee Assistance Program.
- Up to 10 wellness days (because you donât need to be "sick" to stay well).
- Up to 5 weeks paid vacation.
Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If youâve made it this far in the job description but your past experience doesnât perfectly align, we do encourage you to still apply. You could still be the right person for the role!
We recruit and reward people based on capability and performance. We donât discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.
Generally, if you are a good person, we want to talk to you.
If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion.
At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!
Associate Customer Success Manager in London employer: Karbon
Contact Detail:
Karbon Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Associate Customer Success Manager in London
â¨Tip Number 1
Network like a pro! Reach out to current or former employees at Karbon on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
â¨Tip Number 2
Prepare for the interview by practising common customer success scenarios. Think about how youâd handle onboarding or resolve customer issues. We want to see your problem-solving skills in action!
â¨Tip Number 3
Show off your communication skills! During interviews, be clear and confident when discussing your past experiences. Remember, youâre not just selling your skills; youâre also showcasing how you connect with people.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen. Plus, it shows youâre genuinely interested in being part of the Karbon team.
We think you need these skills to ace Associate Customer Success Manager in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate Customer Success Manager role. Highlight your experience in customer success or account management, especially in SaaS or tech, to show us youâre the right fit!
Showcase Your Communication Skills: Since communication is key in this role, use clear and effective language in your application. We want to see how you can adapt your style to engage different audiences, so donât hold back on showcasing your presentation skills!
Demonstrate Problem-Solving Ability: Use your application to illustrate how you've tackled customer pain points in the past. Share specific examples of how youâve mapped product features to solutions, as this will resonate with us at Karbon.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures you donât miss out on any important updates during the process!
How to prepare for a job interview at Karbon
â¨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success and account management. Understand how to build strong relationships and drive product adoption, as these are key aspects of the role at Karbon.
â¨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified customer pain points in the past and how you mapped solutions to those issues. This will demonstrate your ability to think critically and provide value to customers.
â¨Familiarise Yourself with Karbon's Culture
Research Karbonâs values and team culture. Be ready to discuss how your personal values align with theirs, and how you can contribute to a cooperative environment that promotes learning and growth.
â¨Practice Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews or presenting to friends to refine your presentation skills.
