At a Glance
- Tasks: Support tenants to maintain their homes and live independently while building strong relationships.
- Company: Join 54 North Homes, a dynamic team making a real difference in communities.
- Benefits: Enjoy 26 days annual leave, birthday leave, and flexible benefits for your wellbeing.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a positive impact on people's lives and help them thrive in their communities.
- Qualifications: Passion for supporting others and strong communication skills are essential.
The predicted salary is between 27469 - 27469 £ per year.
Come and make a difference at 54 North Homes as a Tenancy Sustainment Officer. We're looking for a passionate and skilled individual to join us as a Tenancy Sustainment Officer in our Customer Experience Team. This is a fantastic opportunity to be part of a team that's making a real difference in people's lives.
Our joining of forces with Karbon Homes affords us the opportunity for further development, ensuring we continue to make a positive contribution to the communities in which we work.
About The Role
The Tenancy Sustainment Officer role involves providing housing related support to a portfolio of customers, living either in their own homes or within supported schemes run by 54 North Homes. You'll provide support and advice to tenants, through intensive housing management for residents to sustain their tenancy and live independently. Working with 54 North customers and those of other landlords, this unique role provides an opportunity to be highly engaged, building relationships with customers, colleagues and stakeholders.
You'll assist new tenants, particularly vulnerable tenants, to set up and maintain a tenancy and engage with existing support providers to ensure appropriate support packages are in place. The role is to ensure tenants understand and adhere to tenancy agreements and support them to deal with problems relating to tenancy, including repairs, rent arrears, property condition and Anti-Social Behaviour (ASB).
You'll work in partnership with the resident and other agencies as appropriate, prepare action plans to achieve agreed outcomes and undertake regular support sessions appropriate to the identified level of need, maintaining accurate records of assistance given, those involved, and outcomes reached. Acting as the tenant's advocate, liaise with other housing, health, welfare professionals, and other statutory and voluntary agencies, to access specialist support as appropriate.
About You
We're looking for someone who is passionate about making a difference and supporting our customers to live well in the community. At 54 North Homes, our behaviours are what we expect everyone to role model in their day-to-day work. We recognise that colleagues deliver on both their tasks and our behaviours; the combination of the two is essential and reflects what we want all colleagues at 54 North Homes to achieve.
If our values of being Dynamic, Reliable, Bold, Inspiring, and Thoughtful align with the way you work and what you strive to achieve, we would love to hear from you.
Working With Us
You'll be part of our Customer Experience Team, led by Sarah Benjamin, Housing Services Manager. If you'd like to know more about the role, feel free to reach out to Sarah at sarah.benjamin@54northhomes.co.uk or by phone at 0345 521 1993.
Key Details
- Fixed term role until 30 July 2027
- Salary is £27,469 per annum plus a Karbon car payment of £2,405 per annum
- Location: Based at our York Office (Huntington YO32)
- Regular travel will be required
- 37 Hours per week with agile working
We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for. The role you're applying for is exempt from the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) must submit an enhanced disclosure and barring check application during pre-employment checks.
Why Join Us?
We offer a generous benefits package to support your wellbeing and development, including:
- 26 days annual leave (rising to 31 after 3 years)
- Birthday leave
- Occupational pension
- Health cash plan
- Flexible benefits pot
- Access to funding for qualifications, conferences, and learning events
Key dates
Closing date for applications: Monday 31 August 2026. We may close the advert early if we receive a high volume of strong applications, so don't wait too long to apply!
Interview date: TBC
We're Inclusive
We're proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you'll be guaranteed an interview.
Neurodiversity Support Recruitment
We believe that everyone has unique strengths and skills to contribute to our workplace. We strive to create an environment that is inclusive and accessible for all. As neurodiversity is broad and unique to candidates, we are rethinking the selection process and removing barriers to allow candidates to fully showcase their true abilities and potential.
Reasonable Adjustments We Can Consider
- Questions in advance of the interview specific and concrete questions rather than hypothetical questions
- Adjustments to the physical working environment e.g., tests and interviews to take place in a venue with low sensory stimulus
- Accepting video/recorded CVs where requested
- Recording videos that describe the role and responsibilities - use of visual aids/process maps for hierarchies and processes.
- Extra time for tests/assessments
- Mentors and/or buddies during induction
Tenancy Sustainment Officer employer: Karbon Homes
Karbon Homes is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive benefits such as 26 days of annual leave and a health cash plan, team leaders in Stanley can thrive in a role that not only values their contributions but also fosters a sense of community and purpose in enhancing local environments.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Karbon Homes, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Tenancy Sustainment Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Karbon Homes. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Karbon Homes. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Karbon Homes
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Karbon Homes.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Tenancy Sustainment Officer role at Karbon Homes, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Karbon Homes that you can think critically and act effectively under pressure.
