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- Tasks: Lead a team to handle customer complaints and gather valuable insights.
- Company: A customer-focused housing association dedicated to service quality.
- Benefits: Competitive salary, generous annual leave, and health plans with flexible working options.
- Why this job: Make a real difference by improving customer experiences and leading a supportive team.
- Qualifications: Experience in customer resolution leadership and strong coaching skills.
- Other info: Flexible working options available in a supportive environment.
The predicted salary is between 46000 - 48000 £ per year.
A customer-focused housing association is seeking a Customer Feedback Manager to lead their team responsible for handling complaints and suggestions. The role emphasizes creating a supportive environment, ensuring service quality, and maintaining strong internal relations.
Candidates should have experience in customer resolution leadership and possess strong coaching skills. The position is based in the North East, with flexible working options available. Salary is £46,125 per annum with generous benefits including annual leave and health plans.
Senior Customer Feedback Leader – Complaints & Insight in North East employer: Karbon Homes
Contact Detail:
Karbon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Feedback Leader – Complaints & Insight in North East
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you the inside scoop on what it’s really like and might even refer you directly, which is a massive plus.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer feedback and complaints. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively.
✨Tip Number 3
Showcase your coaching skills during the interview. Think of examples where you’ve successfully led a team or improved service quality. This will demonstrate that you’re not just about handling complaints but also about developing others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Customer Feedback Leader – Complaints & Insight in North East
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer resolution leadership. We want to see how you've handled complaints and suggestions in the past, so share specific examples that demonstrate your skills.
Emphasise Your Coaching Skills: Since this role involves leading a team, it's crucial to showcase your coaching abilities. Tell us about times when you've supported others in their development and how you’ve created a positive environment for feedback.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match our job description. Use the language from the posting to show us you’re a perfect fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Karbon Homes
✨Know Your Customer Feedback Strategies
Make sure you’re well-versed in various customer feedback strategies and how they can be applied in a housing association context. Be ready to discuss specific examples from your past experience where you successfully resolved complaints or improved service quality.
✨Showcase Your Coaching Skills
Since the role emphasises strong coaching abilities, prepare to share instances where you’ve mentored team members or led training sessions. Highlight how your coaching has positively impacted team performance and customer satisfaction.
✨Understand the Company Culture
Research the housing association’s values and mission. During the interview, demonstrate how your personal values align with theirs, especially regarding creating a supportive environment for both customers and staff.
✨Prepare Questions About Internal Relations
Think of insightful questions to ask about how the team collaborates with other departments. This shows your interest in maintaining strong internal relations and your understanding of the importance of teamwork in handling customer feedback effectively.
