At a Glance
- Tasks: Lead a dynamic team to deliver efficient repairs in empty properties.
- Company: Join a forward-thinking organisation focused on innovation and customer service.
- Benefits: Enjoy 26 days annual leave, flexible benefits, and support for your professional development.
- Other info: Inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Make a real impact in social housing while managing a diverse team.
- Qualifications: Experience in operations management and strong people skills are essential.
The predicted salary is between 38700 - 51600 £ per year.
About the role
We are looking to appoint suitably qualified and experienced individuals to undertake the role of Operations Team Manager within the Empty Homes team. This opportunity is due to movers within the team. The successful candidates will lead a team of multi-disciplined individuals in delivering an efficient repairs service within our empty properties.
About you
We are looking for experienced Operations Team Managers to join and support our Empty Homes team in managing an already excellent maintenance service, delivered to our customers in a way that promotes high levels of customer focus, performance, safety, and quality, with a strong emphasis on innovation, forward thinking and continuous improvement. The successful applicant should have a thorough understanding of building and maintenance practices in a social housing environment. They must possess the relevant knowledge, skills, and experience necessary to successfully manage a multi-disciplined team of in-house trade colleagues, supported by approved subcontractors to undertake repair and maintenance tasks and empty homes work in a fast-moving and dynamic working environment. They must be dynamic, with a collaborative and engaging style, and possess strong customer service, people management, and organisational skills. You should be highly organised, capable of working to tight deadlines, achieving KPIs and targets in accordance with budget constraints. A full UK driving licence is essential.
Working With Us
These vacancies are within our Empty Homes team. Applications are welcomed from across the North-East. Our properties are located throughout the North-East and where you would be working would be agreed at interview stage based on where you live.
If you require further information about the role, please contact either:
- Mark Scott – Empty Homes Manager (North) – mark.scott@karbonhomes.co.uk
- John Archer – Empty Homes Manager (South) – john.archer@karbonhomes.co.uk
Key Details
- Operations Team Manager – Empty Homes (Permanent role)
- Salary – £45,795 per annum
- £633 flexible pot (which can be used for salary top-up)
- Location: Newburn or Stanley
- 37 hours per week
- Essential car user allowance of £2,317 per annum (own car to be used)
- Participation in the management of our out of hours service, which includes additional standby payments
We recognise the contribution people with criminal records can make as colleagues and welcome applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to and do not place them at or make them a risk in the role you are applying for. The role you are applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.
Why Join Us?
We offer a generous benefits package to support your wellbeing and development, including:
- 26 days annual leave (rising to 31 after 3 years)
- Birthday leave
- Occupational pension
- Health cash plan
- Flexible benefits pot
- Access to funding for qualifications, conferences, and learning events
Ready To Apply?
If this sounds like the role for you, apply now via our website: https://www.karbonhomes.co.uk/careers/. We love seeing the real you in your application. It is fine to use AI tools for things like polishing grammar or improving formatting but your CV and supporting statement should still reflect your own skills, experience, and personality, so we do not accept applications that are fully generated by AI without your own input.
Key Dates
- Closing date for applications: Sunday 01 March 2026. We may close the advert early if we receive a high volume of strong applications so don’t wait too long to apply!
- Interview date: W/C 9th March – TBC.
We’re Inclusive
We’re proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you’ll be guaranteed an interview. Need a reasonable adjustment to apply? Contact us at recruitment@karbonhomes.co.uk
A Note for Recruitment Agencies
We’re lucky to have a great Preferred Supplier List (PSL) in place, so we’re not looking for additional agency support right now. Thanks for understanding we’ve got this covered!
Operations Team Manager in North East employer: Karbon Homes
Karbon Homes is an exceptional employer, offering a supportive and inclusive work environment for Operations Team Managers in the Empty Homes team. With a strong focus on employee wellbeing, we provide a generous benefits package, including flexible leave options, professional development funding, and a collaborative culture that encourages innovation and continuous improvement. Located in the North-East, our commitment to high-quality service delivery ensures that you will be part of a dynamic team dedicated to making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Team Manager in North East
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for an Operations Team Manager role. You never know who might have the inside scoop on a vacancy!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially around customer service and innovation. Think of examples from your past that showcase your leadership and problem-solving skills, as these will be key in demonstrating your fit for the role.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. This will help you articulate your experience and skills confidently, making you feel more at ease when it’s time for the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our Empty Homes team. So, get clicking!
We think you need these skills to ace Operations Team Manager in North East
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your relevant experience in managing teams and delivering maintenance services. We want to see how your background aligns with the role of Operations Team Manager, so don’t hold back!
Be Yourself:We love seeing the real you in your application! While it’s okay to use AI tools for grammar and formatting, your CV and supporting statement should reflect your own skills and personality. Let us get to know you!
Tailor Your Application:Take a moment to tailor your application to the specific requirements mentioned in the job description. Show us how you can contribute to our Empty Homes team and why you’re the perfect fit for this dynamic role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Karbon Homes
✨Know Your Stuff
Make sure you have a solid understanding of building and maintenance practices, especially in a social housing context. Brush up on relevant regulations and best practices to show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed multi-disciplined teams in the past. Think about specific challenges you've faced and how you led your team to overcome them. This will demonstrate your capability to lead the Empty Homes team effectively.
✨Customer Focus is Key
Be ready to discuss how you prioritise customer service in your work. Share instances where you've gone above and beyond to ensure customer satisfaction, as this role emphasises high levels of customer focus.
✨Be Organised and Goal-Oriented
Since the role involves achieving KPIs and working within budget constraints, come prepared with examples of how you've successfully met targets in previous roles. Highlight your organisational skills and ability to work under pressure.
