At a Glance
- Tasks: Lead the Money Matters service, overseeing operations, team performance, and service quality.
- Company: Karbon is dedicated to delivering meaningful outcomes for customers and communities.
- Benefits: Enjoy 26 days annual leave, a health cash plan, and access to funding for qualifications.
- Other info: The role requires regular travel and offers agile working options.
- Why this job: Join a values-led team focused on customer wellbeing and continuous improvement.
- Qualifications: Experience in managing teams and delivering high-quality services in a busy environment is essential.
The predicted salary is between 43315 - 43315 £ per year.
Come and make a difference at Karbon as a Money Matters Team Manager.
About the Role
This role leads the delivery of Karbon's Money Matters service, with responsibility for day-to-day operations, team performance, service quality and continuous improvement. You'll oversee caseloads, monitor outcomes, use data and insight to shape service delivery, and ensure the team meets regulatory, safeguarding and organisational standards. Working as part of the wider Customer and Community Engagement leadership team, you will build effective internal and external partnerships, contribute to strategic planning, and help ensure the service delivers meaningful outcomes for customers and communities.
About You
You'll be a confident and values‑led leader with experience of managing people, delivering high‑quality services, and driving performance in a busy environment. You'll bring strong judgement, a practical approach to problem‑solving, and the ability to use insight and data to inform decisions and improve outcomes. Just as importantly, you'll be an excellent communicator who builds trust quickly, works collaboratively with others, and supports and develops people to perform at their best. A genuine commitment to customer wellbeing, continuous improvement and inclusive leadership will be key to success in this role.
Key Details
- Permanent role
- Salary – £43,315 per annum plus a Karbon car payment of £2,405 per annum
- Location: Stanley/Gosforth
- Regular travel will be required
- 37 hours per week with agile working
Why Join Us?
- 26 days annual leave (rising to 31 after 3 years)
- Birthday leave
- Occupational pension
- Health cash plan
- Flexible benefits pot
- Access to funding for qualifications, conferences, and learning events
We're Inclusive
We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for. The role you're applying for is exempt from the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) must submit a basic or enhanced disclosure and barring check application during pre‑employment checks. We're proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you'll be guaranteed an interview. Need a reasonable adjustment to apply? Contact us at recruitment@karbonhomes.co.uk
Money Matters Team Manager in North East employer: Karbon Homes
Karbon offers a competitive salary of £43,315 plus a car payment, located in Stanley/Gosforth. The team prioritises inclusivity and supports professional development through funding for learning events.
