At a Glance
- Tasks: Lead the redesign of services to enhance customer experiences and operational efficiency.
- Company: Karbon Homes, dedicated to transforming customer experiences through innovative service design.
- Benefits: Hybrid working arrangement, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and customer-centric solutions.
- Why this job: Shape the future of customer services and make a real difference in people's lives.
- Qualifications: Experience in service design, customer insights, and journey mapping.
The predicted salary is between 45000 - 55000 £ per year.
Karbon Homes seeks a Service Design Lead to drive end-to-end service redesign within its Transformation Team.
You will gather insights from customers and stakeholders to shape future-state services that balance user needs with operational efficiency and value for money.
The role focuses on customer-centric design, service blueprinting, and journey mapping, with travel to Karbon offices and a 37-hour week in a hybrid working arrangement.
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Service Design Lead — Transform Customer Experiences in Newcastle upon Tyne employer: Karbon Homes
Karbon Homes is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive benefits such as 26 days of annual leave and a health cash plan, team leaders in Stanley can thrive in a role that not only values their contributions but also fosters a sense of community and purpose in enhancing local environments.
