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- Tasks: Lead a team to enhance customer feedback and drive service improvements.
- Company: A leading housing association dedicated to fairness and community support.
- Benefits: Competitive salary, flexible home-working options, and a supportive team environment.
- Why this job: Make a real difference in customer experience and lead a passionate team.
- Qualifications: Strong leadership skills and emotional intelligence are essential.
- Other info: Join us in creating a positive impact in the community.
The predicted salary is between 36000 - 60000 £ per year.
A housing association in the UK seeks a Customer Feedback Manager to lead and develop their customer feedback team. This role emphasizes leadership, emotional intelligence, and a commitment to fairness.
Responsibilities include:
- Overseeing customer complaints
- Promoting a supportive team environment
- Driving service improvements through customer insights
The position offers a competitive salary and is primarily office-based with flexibility for home-working. Interested candidates should apply by 5 February 2026.
Senior Customer Feedback & Experience Lead in Newcastle upon Tyne employer: Karbon Homes
Contact Detail:
Karbon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Feedback & Experience Lead in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those who work at the organisation you're eyeing. A friendly chat can give us insights and maybe even a foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer feedback and experience. We should also think about how our emotional intelligence can shine through in our answers.
✨Tip Number 3
Showcase our leadership skills! During interviews, share examples of how we've successfully led teams or improved processes. This will highlight our fit for the role and commitment to fairness.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our applications easily that way.
We think you need these skills to ace Senior Customer Feedback & Experience Lead in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully led teams in the past and how you can bring that emotional intelligence to our customer feedback team.
Be Genuine About Fairness: This role is all about fairness and support. Share examples of how you've promoted a fair environment in previous roles. We appreciate authenticity, so let us know what fairness means to you!
Focus on Customer Insights: Since this position involves driving service improvements through customer insights, include specific examples of how you've used customer feedback to make impactful changes. We love seeing data-driven decisions!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Karbon Homes
✨Show Your Leadership Skills
As a Senior Customer Feedback & Experience Lead, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on how you fostered a supportive environment and resolved conflicts.
✨Emphasise Emotional Intelligence
This role requires a strong sense of emotional intelligence. Be ready to discuss situations where you've used empathy to understand customer complaints or team dynamics. Highlight how this skill has helped you drive service improvements.
✨Know the Company’s Values
Research the housing association's values and mission. During the interview, align your answers with their commitment to fairness and customer satisfaction. This shows that you're not just a fit for the role, but also for the company culture.
✨Prepare Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about their current customer feedback processes and how they envision the role evolving. This demonstrates your genuine interest in driving improvements.
