Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first line ICT support and assist with user profiles and equipment configuration.
- Company: Join Karbon, a forward-thinking company focused on customer service and teamwork.
- Benefits: Enjoy 26 days annual leave, birthday leave, and flexible working options.
- Why this job: Make a real difference in ICT while enjoying a 4-day work week.
- Qualifications: Relevant ICT qualification or equivalent experience, strong communication skills required.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
The predicted salary is between 28104 - 28104 £ per year.
Come and make a difference at Karbon as an ICT Service Desk Analyst. We are looking to appoint a suitably qualified and experienced individual for the role of ICT Service Desk Analyst in the ICT & DT System Operations Team.
About The Role
The successful applicant will be accountable for delivering first line ICT operational support at all sites. They will perform documented ICT processes including supply and configuration of equipment, managing user profiles, offering advice on ICT solution use and act as a first line support to initial service desk incidents. They will act as positive members of the ICT team, providing the highest possible standard of service to customers.
About You
The successful applicant will be able to demonstrate:
- A strong record of demonstrable achievement in service delivery of customer focused ICT support services
- Comprehensive working knowledge of the ICT systems used within the group
- Understanding of ICT and Data Protection governance practices and issues
- Relevant ICT qualification, or equivalent work experience
- Experience of collaborating and working as part of an effective team
- Strong Communication Skills (Translating of Colleague Requirements)
Working With Us
The successful candidate will work in our ICT & DT Service Delivery team led by the ICT Service Desk Team Leader: Liam Steele. If you require further information about the role, please contact: liam.steele@karbonhomes.co.uk or on 0191 223 8305.
Key Details
- ICT Service Desk Analyst - permanent role
- Salary is £28,104 per annum
- Location: Predominantly office based at Gosforth and attendance at other Karbon offices may be required. Working from home is available depending on business need.
- Regular travel will be required
- 37 hours over a 4 day working week, working 08:00 - 18:00 each working day with options for flexible working whilst ensuring the Service Desk Operating hours (08:00 - 18:00 Mon - Fri) are covered amongst the team. Your day off will rotate from week to week over a 5 week cycle.
We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they are applying for. The role you are applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.
Why Join Us?
We offer a generous benefits package to support your wellbeing and development, including:
- 26 days annual leave (rising to 31 after 3 years)
- Birthday leave
- Occupational pension
- Health cash plan
- Flexible benefits pot
- Access to funding for qualifications, conferences, and learning events
Ready To Apply?
If this sounds like the role for you, apply now via our website: https://www.karbonhomes.co.uk/careers/. We love seeing the real you in your application. It’s fine to use AI tools for things like polishing grammar or improving formatting but your CV and supporting statement should still reflect your own skills, experience, and personality, so we do not accept applications that are fully generated by AI without your own input.
Key Dates
- Closing date for applications: Sunday 29 March 2026
- Interview date: TBC
We’re Inclusive
We’re proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you’ll be guaranteed an interview. Need a reasonable adjustment to apply? Contact us at recruitment@karbonhomes.co.uk.
A Note for Recruitment Agencies
We’re lucky to have a great Preferred Supplier List (PSL) in place, so we’re not looking for additional agency support right now. Thanks for understanding we’ve got this covered!
ICT Service Desk Analyst: 4-Day Week & Flexible Hours in Newcastle upon Tyne employer: Karbon Homes
Contact Detail:
Karbon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Desk Analyst: 4-Day Week & Flexible Hours in Newcastle upon Tyne
✨Tip Number 1
Get to know the company before your interview! Research Karbon and its values, especially their commitment to customer-focused ICT support. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an ICT Service Desk Analyst, you'll need to translate technical jargon into layman's terms. Try explaining common ICT issues to a friend or family member to sharpen your skills.
✨Tip Number 3
Be ready to showcase your teamwork abilities! Think of examples where you've collaborated effectively with others. Karbon values team players, so highlight how you can contribute positively to their ICT team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about the role. Don’t forget to let your personality shine through in your application!
We think you need these skills to ace ICT Service Desk Analyst: 4-Day Week & Flexible Hours in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality: We want to see the real you in your application! Don’t be afraid to let your personality shine through in your CV and supporting statement. It’s all about showcasing your unique skills and experiences.
Tailor Your Application: Make sure to tailor your CV and cover letter to the ICT Service Desk Analyst role. Highlight your relevant experience in customer-focused ICT support services and any qualifications that match the job description.
Be Clear and Concise: When writing your application, keep it clear and concise. Use straightforward language to explain your achievements and how they relate to the role. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you can focus on making your application stand out.
How to prepare for a job interview at Karbon Homes
✨Know Your ICT Stuff
Make sure you brush up on your knowledge of ICT systems and processes. Familiarise yourself with common issues that users face and how to resolve them. This will help you demonstrate your expertise and show that you're ready to provide top-notch support.
✨Show Off Your Communication Skills
Since you'll be translating colleague requirements, practice explaining technical concepts in simple terms. Think about examples from your past experiences where you successfully communicated with non-technical users. This will highlight your ability to connect with customers effectively.
✨Team Player Vibes
Prepare to discuss your experience working in teams. Share specific instances where you collaborated with others to solve problems or improve service delivery. This will show that you understand the importance of teamwork in providing excellent ICT support.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like handling a difficult user or prioritising multiple requests. Think through your approach to these situations beforehand, so you can showcase your problem-solving skills and customer-focused mindset during the interview.