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For Companies At a Glance
- Tasks: Deliver first line ICT support and manage user profiles across various sites.
- Company: Join Karbon, a forward-thinking company focused on customer service excellence.
- Benefits: Enjoy 26 days annual leave, flexible working, and funding for your professional development.
- Why this job: Make a real difference in ICT support while growing your skills in a dynamic team.
- Qualifications: Strong communication skills and relevant ICT qualifications or experience required.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
The predicted salary is between 28104 - 28104 £ per year.
Come and make a difference at Karbon as an ICT Service Desk Analyst. We are looking to appoint a suitably qualified and experienced individual for the role of ICT Service Desk Analyst in the ICT & DT System Operations Team.
About The Role
The successful applicant will be accountable for delivering first line ICT operational support at all sites. They will perform documented ICT processes including supply and configuration of equipment, managing user profiles, offering advice on ICT solution use and act as a first line support to initial service desk incidents. They will act as positive members of the ICT team, providing the highest possible standard of service to customers.
About You
The successful applicant will be able to demonstrate:
- A strong record of demonstrable achievement in service delivery of customer focused ICT support services
- Comprehensive working knowledge of the ICT systems used within the group
- Understanding of ICT and Data Protection governance practices and issues
- Relevant ICT qualification, or equivalent work experience
- Experience of collaborating and working as part of an effective team
- Strong Communication Skills (Translating of Colleague Requirements)
Working With Us
The successful candidate will work in our ICT & DT Service Delivery team led by the ICT Service Desk Team Leader: Liam Steele. If you require further information about the role, please contact: liam.steele@karbonhomes.co.uk or on 0191 223 8305.
Key Details
- Permanent role
- Salary is £28,104 per annum
- Location: Predominantly office based at Gosforth and attendance at other Karbon offices may be required. Working from home is available depending on business need. Regular travel will be required.
- 37 hours over a 4 day working week, working 08:00 - 18:00 each working day with options for flexible working whilst ensuring the Service Desk Operating hours (08:00 - 18:00 Mon - Fri) are covered amongst the team. Your day off will rotate from week to week over a 5 week cycle.
We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they are applying for. The role you are applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.
Why Join Us?
We offer a generous benefits package to support your wellbeing and development, including:
- 26 days annual leave (rising to 31 after 3 years)
- Birthday leave
- Occupational pension
- Health cash plan
- Flexible benefits pot
- Access to funding for qualifications, conferences, and learning events
Ready To Apply?
If this sounds like the role for you, apply now via our website: https://www.karbonhomes.co.uk/careers/. We love seeing the real you in your application. It is fine to use AI tools for things like polishing grammar or improving formatting but your CV and supporting statement should still reflect your own skills, experience, and personality, so we do not accept applications that are fully generated by AI without your own input.
Key Dates
- Closing date for applications: Sunday 29 March 2026. We may close the advert early if we receive a high volume of strong applications so don’t wait too long to apply!
- Interview date: TBC
We’re Inclusive
We’re proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you’ll be guaranteed an interview. Need a reasonable adjustment to apply? Contact us at recruitment@karbonhomes.co.uk.
A Note for Recruitment Agencies
We’re lucky to have a great Preferred Supplier List (PSL) in place, so we’re not looking for additional agency support right now. Thanks for understanding we’ve got this covered!
ICT Service Desk Analyst in Newcastle upon Tyne employer: Karbon Homes
Contact Detail:
Karbon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Desk Analyst in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Karbon and its values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of ICT Service Desk Analyst and be ready to share specific examples.
✨Tip Number 3
Show off your communication skills! As an ICT Service Desk Analyst, you'll need to translate technical jargon into layman's terms. During the interview, demonstrate your ability to communicate clearly and effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace ICT Service Desk Analyst in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality: We want to see the real you in your application! Make sure your CV and supporting statement reflect your unique skills, experience, and personality. Don’t be afraid to let your character shine through!
Tailor Your Application: Take a moment to read the job description carefully and tailor your application accordingly. Highlight your relevant experience in ICT support and how it aligns with what we’re looking for in an ICT Service Desk Analyst.
Keep It Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Karbon!
How to prepare for a job interview at Karbon Homes
✨Know Your ICT Stuff
Make sure you brush up on your knowledge of the ICT systems used within the company. Familiarise yourself with common issues and solutions, as well as the processes for managing user profiles and equipment configuration. This will show that you're not just a candidate, but someone who can hit the ground running.
✨Show Off Your Communication Skills
Since you'll be translating colleague requirements, practice explaining technical concepts in simple terms. Think about how you would describe a complex issue to someone without an ICT background. Clear communication is key, so consider doing mock interviews with friends or family to refine your approach.
✨Demonstrate Team Spirit
The role requires collaboration, so be ready to discuss examples of how you've worked effectively in a team before. Highlight any experiences where you contributed to a positive team environment or helped resolve conflicts. This will show that you’re not just focused on individual success but also on supporting your colleagues.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of incidents you might handle, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.