Come and make a difference at Karbon as a Digital Product Executive
We're looking for a passionate and skilled individual to join us as a Digital Product Executive in our Digital Customer Experience team. This is a fantastic opportunity to be part of a team that's making a real difference in people's lives.
About The Role
We're looking for a confident and organised Digital Product Executive to strengthen our team and provide support to our Digital Customer Product Lead. You'll help us to shape existing and emerging digital customer experience products and services.
You'll work in a team with specific focus on our customer self‑service portal.
The role involves suggesting and designing improvements for our customer self‑serve portal, reviewing and refreshing content, and taking ownership of the small improvements which can make a big difference to our customers' digital experiences.
This is a key supporting role for someone who can identify opportunities to improve our digital customer experiences, balance team working with task ownership, and turn customer feedback and insights into action.
About You
You'll be a confident and proactive self‑starter with a keen eye for identifying opportunities to improve digital customer experiences. You're organised, able to take ownership of your work, and comfortable balancing collaboration with independent delivery.
You have experience in creating and managing digital content, ideally within websites or customer‑facing platforms, and are skilled in producing clear, engaging communications that align with tone of voice.
You understand customer needs and can turn feedback and insight into practical improvements, helping to shape better services and journeys.
You are a strong communicator and team player, able to build relationships with colleagues and stakeholders while also managing your own workload effectively.
Working With Us
You'll be part of our Digital Customer Experience team, led by Lou McDonough, Digital Customer Experience Manager. If you'd like to know more about the role, feel free to reach out to Lou at Lou.McDonough@karbonhomes.co.uk.
Key Details
- Digital Product Executive - fixed term role until 31 March 2027
- Salary: 30,265 per annum
- Location: Gosforth, Newburn or Stanley, TBC with successful candidates, with some homeworking available
- Travel to our other offices is required; access to a car would be beneficial
- 37 hours per week with agile working
We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for.
The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre‑employment checks.
Why Join Us?
We offer a generous benefits package to support your wellbeing and development, including:
- 26 days annual leave (rising to 31 after 3 years)
- Birthday leave
- Occupational pension
- Health cash plan
- Flexible benefits pot
- Access to funding for qualifications, conferences, and learning events
We're Inclusive
We're proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you'll be guaranteed an interview.
Need a reasonable adjustment to apply? Contact us at recruitment@karbonhomes.co.uk.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Product Executive in Newcastle upon Tyne
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Karbon Homes are looking for when hiring for a Digital Product Executive.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Karbon Homes for the Digital Product Executive, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Karbon Homes as a Digital Product Executive, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Karbon Homes’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Digital Product Executive.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Karbon Homes, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Karbon Homes's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Karbon Homes. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Karbon Homes
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Karbon Homes uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Karbon Homes. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
