Karbon Homes is seeking a Customer Feedback Team Leader to lead our Stage 1 Complaints Team and drive service excellence across the organisation.
You'll manage a team delivering high-quality Stage 1 investigations, monitor performance, coach colleagues, and use data to identify trends and improvements. The role requires strong leadership, customer focus, and a commitment to fair, swift outcomes.
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Customer Feedback & Complaints Lead in Newcastle upon Tyne employer: Karbon Homes
Join us at our Greengates Office in Stanley, County Durham, where we foster a supportive and dynamic work culture that prioritises employee growth and satisfaction. As a Housing Team Manager, you'll benefit from competitive salary packages, generous annual leave, and access to professional development opportunities, all while making a meaningful impact in the community. We value diversity and inclusivity, welcoming applicants from all backgrounds, including those with criminal records, ensuring a rich and varied team environment.
