Come and make a difference at Karbon as a Repairs and Maintenance Call Handler
We're looking for a passionate and skilled individual to join us as a Repairs and Maintenance Call Handler in our Scheduling Team
This is a fantastic opportunity to be part of a team that is making a real difference in people's lives.
About the role
An opportunity has become available for a Repairs and Maintenance Call handler within the Support Services Team. Assisting in the planning, organising and co-ordination of repairs and maintenance work to operatives, in a way which optimises performance, value for money, quality standards and customer expectations.
The applicant will be well organised and can respond to the reactive needs of the service.
About you
You'll have a positive and enthusiastic attitude and have excellent interpersonal skills to build effective and strong relationships with internal and external customers, whilst working to tight deadlines in a busy property services department.
About our team
You'll be part of our Scheduling team, led by Sam Nixon, Scheduling Manager.
If you'd like to know more about the role, feel free to reach out to Sam on sam.nixon@karbonhomes.co.uk.
Repairs and Maintenance Call handler 4 Fixed term positions available (12 months)
Salary is per annum
Location: Newburn or Stanley
37 Hours
with some homeworking available
We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for.
The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.
Why Join Us?
We offer a generous benefits package to support your wellbeing and development, including:
- 26 days annual leave (rising to 31 after 3 years)
- Birthday leave
- Health cash plan
- Flexible benefits pot
- Access to funding for qualifications, conferences, and learning events
Key dates
Closing date for applications
Sunday 22 November 2026
We may close the advert early if we receive a high volume of strong applications - so don't wait too long to apply!
Interview date
Thursday 03 December 2026
Inclusive employer statement
We're proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you'll be guaranteed an interview.
Need a reasonable adjustment to apply? Contact us at recruitment@karbonhomes.co.uk.
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Repairs and Maintenance Call Handler in Newburn employer: Karbon Homes
Join us at our Greengates Office in Stanley, County Durham, where we foster a supportive and dynamic work culture that prioritises employee growth and satisfaction. As a Housing Team Manager, you'll benefit from competitive salary packages, generous annual leave, and access to professional development opportunities, all while making a meaningful impact in the community. We value diversity and inclusivity, welcoming applicants from all backgrounds, including those with criminal records, ensuring a rich and varied team environment.
